上海招聘

• Managing client accounts from a campaign/production standpoint. To include: campaign set-up, testing, deployment, and building automated solutions.
• Participate in and/or own small scale advanced implementation projects. To include: project scope, spec doc creation, builds, UAT, QA, and program launch.
• Oversee Campaign Process and client relations for DREAM and DREAMmail Full Service Customers.
• Initial escalation contact for both Client and internal teams contributing to Campaign Process.
• Ensure overall Client satisfaction through timely and accurate campaign deployment and project completion.
• Participate in the quality assurance process to ensure final product meets Client’s expectations.
• Vendor training to include: Client process, product enhancements, ticketing system, support escalation procedures, etc.
• Maintain Campaign Process documentation
• Provide weekly/daily account updates to Account team and/or Client.
• Provide back-up production support during Vendor outage, including campaign build, execution and QA.
• Working knowledge of Client’s business, goals/objectives, campaigns and how they use DREAM and DREAMmail products
• Participate in cross-functional teams to develop new procedures.
• Update/create Knowledge Base articles and Client case studies as necessary.
• Actively participate in new-hire and existing team training programs.

· 数据库报告的技巧

· 市场营销布局经验

其他

· 商业学士学位或同等学历

· 数字营销方面的经验