Customer Service Supervisor/客服协调主管
仕驰汽车配套部件(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件
职位信息
- 发布日期:2013-09-02
- 工作地点:上海-嘉定区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服主管(非技术)
职位描述
PRIMARY PURPOSE OF JOB / 主要工作职责
As contact window with the existing customers for general affairs, keep negotiation with the customer and CVGS inside for orders fulfillment. Coordinate with operation departments in terms of customer concerns.
作为与现有客户处理日常事务的联系窗口,保持与客户和CVGS内部相关人员沟通协商顺利履行订单。针对客户的关注要求与各运营部门保持沟通协调。
MAJOR FUNCTIONS/岗位职责
-Collect orders and forecasts from all CVGS customers and make confirmation to each customer of the order receipt.
收集和整理CVGS现有客户的销售订单和销售预测;并与每一位客户做订单接收的最终确定。
-Generate CVGS monthly orders & forecasts for the following 5 months and keep it updated and released to all relevant depts. on a monthly basis. 生成CVGS 月度订单统计和预计下5个月的销售预测;以月度订单统计为基础使之保持信息持续更新并及时通知相关部门。
-Make the review with production dept on every week Thursday. for the next week’ delivery plan. 每周四与生产部门例会审核下一星期的交付计划。
-Generate official Sales Order’s to logistics & warehouse dept. and coordinate with Logistics dept. to book containers.
生成正式销售订单并下放给物流和仓储部门(物料部),与物料部的物流人员沟通预订运输货柜。
-Input each S.O onto Axapta system. 在Axapta系统中输入销售订单。
-After the goods dispatched, send the shipping doc. to each customer and to CVGS Finance dept. for official invoice release. 发运货物后,将货运单及时发送给客户,同时告知公司(CVGS)财务部门一边发票及时开出。
-Work closely with Quality dept. and resolve for all the quality concerns reported by each customer. 针对客户质量问题的反馈与公司质量部门保持紧密的沟通并及时解决。
-Send monthly sales forecast end of every month for the following month and weekly sales forecast every Friday for the following week to Finance Dept. of KAB U.K and CVGS and copy to CVGS senior management. 于每月的月终制定下月的销售预计,每周五制定下周的销售预计,并发送告知给财务部门、KAB UK 及CVGS 相关部门,同时抄送CVGS高级管理层知悉。
-Send weekly report (Delivery Performance & airfreight cost) to CVGS senior management every week Tuesday. 每周周二发送周报表(包括货物交付履行情况和货物空运费)给CVGS高级管理层知悉。
-Keep updating the database of CVGS delivery performance to each customer and send to CVGS Operation Director end of every month. 每月底将持续更新的CVGS货物交付履行情况的数据报表发送给相应客户,并同时发送给CVGS运营总监知悉。
-Support sales activities when necessary. 协助销售部门销售业绩的达成。
-Boast of deep insight in market and strong analytical ability. 具有明锐的市场洞察力和分析能力。
-Strong customer service focus, combined with a pro-active ‘can-do’ attitude.较强的服务意识和积极主动的工作态度。
-Excellent problem solving, decision making, good coaching skills and communication skills; Effective verbal and written communication skills in English; / 优秀的问题解决能力,能果断决策;以及优秀的谈判技巧和沟通能力。
-Efficient time management skill and have high working self-consciousness and s team-cooperation spirit. Can work under pressure; / 优秀的时间管理能力, 具有高度的工作自觉性和责任感,拥有强烈团队协作精神。
-Effective verbal and written communication skills in English. 优秀的英文沟通和书写能力。
-Complete tasks as assigned by manager / 完成部门经理交代的其他工作任务。
As contact window with the existing customers for general affairs, keep negotiation with the customer and CVGS inside for orders fulfillment. Coordinate with operation departments in terms of customer concerns.
作为与现有客户处理日常事务的联系窗口,保持与客户和CVGS内部相关人员沟通协商顺利履行订单。针对客户的关注要求与各运营部门保持沟通协调。
MAJOR FUNCTIONS/岗位职责
-Collect orders and forecasts from all CVGS customers and make confirmation to each customer of the order receipt.
收集和整理CVGS现有客户的销售订单和销售预测;并与每一位客户做订单接收的最终确定。
-Generate CVGS monthly orders & forecasts for the following 5 months and keep it updated and released to all relevant depts. on a monthly basis. 生成CVGS 月度订单统计和预计下5个月的销售预测;以月度订单统计为基础使之保持信息持续更新并及时通知相关部门。
-Make the review with production dept on every week Thursday. for the next week’ delivery plan. 每周四与生产部门例会审核下一星期的交付计划。
-Generate official Sales Order’s to logistics & warehouse dept. and coordinate with Logistics dept. to book containers.
生成正式销售订单并下放给物流和仓储部门(物料部),与物料部的物流人员沟通预订运输货柜。
-Input each S.O onto Axapta system. 在Axapta系统中输入销售订单。
-After the goods dispatched, send the shipping doc. to each customer and to CVGS Finance dept. for official invoice release. 发运货物后,将货运单及时发送给客户,同时告知公司(CVGS)财务部门一边发票及时开出。
-Work closely with Quality dept. and resolve for all the quality concerns reported by each customer. 针对客户质量问题的反馈与公司质量部门保持紧密的沟通并及时解决。
-Send monthly sales forecast end of every month for the following month and weekly sales forecast every Friday for the following week to Finance Dept. of KAB U.K and CVGS and copy to CVGS senior management. 于每月的月终制定下月的销售预计,每周五制定下周的销售预计,并发送告知给财务部门、KAB UK 及CVGS 相关部门,同时抄送CVGS高级管理层知悉。
-Send weekly report (Delivery Performance & airfreight cost) to CVGS senior management every week Tuesday. 每周周二发送周报表(包括货物交付履行情况和货物空运费)给CVGS高级管理层知悉。
-Keep updating the database of CVGS delivery performance to each customer and send to CVGS Operation Director end of every month. 每月底将持续更新的CVGS货物交付履行情况的数据报表发送给相应客户,并同时发送给CVGS运营总监知悉。
-Support sales activities when necessary. 协助销售部门销售业绩的达成。
-Boast of deep insight in market and strong analytical ability. 具有明锐的市场洞察力和分析能力。
-Strong customer service focus, combined with a pro-active ‘can-do’ attitude.较强的服务意识和积极主动的工作态度。
-Excellent problem solving, decision making, good coaching skills and communication skills; Effective verbal and written communication skills in English; / 优秀的问题解决能力,能果断决策;以及优秀的谈判技巧和沟通能力。
-Efficient time management skill and have high working self-consciousness and s team-cooperation spirit. Can work under pressure; / 优秀的时间管理能力, 具有高度的工作自觉性和责任感,拥有强烈团队协作精神。
-Effective verbal and written communication skills in English. 优秀的英文沟通和书写能力。
-Complete tasks as assigned by manager / 完成部门经理交代的其他工作任务。
公司介绍
Thank you in advance for your concern and attention to our company – CVG Vehicle Components (Shanghai) Co., Ltd. And we sincerely welcome to will join us in the future!
CVG Vehicle Components (Shanghai) Co., Ltd (CVGS) is a wholly owned subsidiary of the Commercial Vehicle Group, was formed in August 2004, located in Jiading District, Shanghai, China. The facility area is over 70,000 square foot. And we have committed in develop and product the commercial vehicle seating system and interior trim systems.
As a leading global supplier of fully integrated cab-related system solutions for the global commercial vehicle market, which includes the heave-duty truck market, the construction and agriculture markets and the specialty and military transportation markets. And its subsidiaries design and manufacture suspension seat systems, interior trim systems, cab structures and components, mirrors, wiper systems, electronic wiring harness assemblies and controls and switches for the global commercial vehicle market.
CVG’s headquarters in located in New Albany, OH and was listed on the NASDAQ (CVGI) in August 2004, who has operations located in United States in Arizona, Indiana, Illinois, Iowa, North Carolina and etc. and outside of the United States in Australia, Belgium, China, Mexico, Sweden and the United Kingdom. And has more than 5,000 employees all over the world.
As one of the important member of the CVG, CVGS has a strong Product Design & Development. We serve as a conduit to our customer bases in China Mainland, Japan, Korea and Taiwan and other Asia pacific area. We have committed important purchasing and engineering resources to this region in an effort to further penetrate and further develop components for the Asia market. Till now, we have already been the optimized supplier and the strategic cooperation with the Caterpillar, Hitachi, Volvo, Komatsu, etc.
In order to meet the competition of the market and the development of the enterprise, CVGS continues to expand production area and gradually start and raise productivity. Welcome those who want to show and develop their own talent to join us, CVGS will provide excellent working environment and benefits to realize your prospects for personal development.
衷心感谢阁下对仕驰汽车配套部件(上海)有限公司的关注,并真诚欢迎您成为美国商用汽车集团 —— Commercial Vehicle Group(CVG)大家庭中的一员!
本公司系CVG于2004年8月在华投资成立的第一家外商独资大型制造企业。公司坐落于交通便捷的上海市嘉定区外冈工业园区,占地7万平方英尺,致力于商用车座椅系统等汽车配套部件的开发与制造事业。
作为全球领先的商用汽车配套部件的最主要的供应商,CVG及旗下公司面向全球商用汽车市场 —— 包括重载汽车、工程机械、农机、以及专用和军用运输等市场的最广泛的客户对象,专业提供悬浮座椅系统、内饰系统、车身结构和零部件、车镜、雨刮系统、电线总成与控制和开关系统等产品的设计开发与制造,并提供汽车配套部件的整体解决方案和服务。
CVG总部位于美国俄亥俄州的新奥尔巴尼,其经营业务不仅分布在美国的亚利桑那、印地安那、伊利诺斯、爱荷华等地区,同时还遍及澳大利亚、比利时、中国、墨西哥、瑞典和英国等国家。整个集团在全球拥有5000多名员工,于2004年8月在NASDAQ上市(CVGI)。
作为CVG旗下重要成员之一,仕驰汽车配套部件(上海)有限公司拥有强大的产品研发和制造能力。我们聚焦客户价值和需求,通过开拓本区域各项重要的采购和研发资源,积极发展亚洲市场业务,满足中国大陆、日本、韩国和中国台湾等亚洲国家和地区的最广泛的客户需要。目前,我们已成为卡特彼勒、日立、沃而沃、小松等著名的汽车制造商的优选供应商,并达成战略合作。
为迎合整个公司经营事业的蓬勃发展,不断满足日益广泛的客户需求,我们真诚欢迎阁下的加盟,与我们一起超越梦想,铸造辉煌!公司将为员工提供积极的发展空间和满意的薪酬福利待遇。我们所有职位的工作地点均在上海市嘉定区外冈工业开发区,上下班均有班车接送。
扬帆万里,今日从此起碇!
CVG Vehicle Components (Shanghai) Co., Ltd (CVGS) is a wholly owned subsidiary of the Commercial Vehicle Group, was formed in August 2004, located in Jiading District, Shanghai, China. The facility area is over 70,000 square foot. And we have committed in develop and product the commercial vehicle seating system and interior trim systems.
As a leading global supplier of fully integrated cab-related system solutions for the global commercial vehicle market, which includes the heave-duty truck market, the construction and agriculture markets and the specialty and military transportation markets. And its subsidiaries design and manufacture suspension seat systems, interior trim systems, cab structures and components, mirrors, wiper systems, electronic wiring harness assemblies and controls and switches for the global commercial vehicle market.
CVG’s headquarters in located in New Albany, OH and was listed on the NASDAQ (CVGI) in August 2004, who has operations located in United States in Arizona, Indiana, Illinois, Iowa, North Carolina and etc. and outside of the United States in Australia, Belgium, China, Mexico, Sweden and the United Kingdom. And has more than 5,000 employees all over the world.
As one of the important member of the CVG, CVGS has a strong Product Design & Development. We serve as a conduit to our customer bases in China Mainland, Japan, Korea and Taiwan and other Asia pacific area. We have committed important purchasing and engineering resources to this region in an effort to further penetrate and further develop components for the Asia market. Till now, we have already been the optimized supplier and the strategic cooperation with the Caterpillar, Hitachi, Volvo, Komatsu, etc.
In order to meet the competition of the market and the development of the enterprise, CVGS continues to expand production area and gradually start and raise productivity. Welcome those who want to show and develop their own talent to join us, CVGS will provide excellent working environment and benefits to realize your prospects for personal development.
衷心感谢阁下对仕驰汽车配套部件(上海)有限公司的关注,并真诚欢迎您成为美国商用汽车集团 —— Commercial Vehicle Group(CVG)大家庭中的一员!
本公司系CVG于2004年8月在华投资成立的第一家外商独资大型制造企业。公司坐落于交通便捷的上海市嘉定区外冈工业园区,占地7万平方英尺,致力于商用车座椅系统等汽车配套部件的开发与制造事业。
作为全球领先的商用汽车配套部件的最主要的供应商,CVG及旗下公司面向全球商用汽车市场 —— 包括重载汽车、工程机械、农机、以及专用和军用运输等市场的最广泛的客户对象,专业提供悬浮座椅系统、内饰系统、车身结构和零部件、车镜、雨刮系统、电线总成与控制和开关系统等产品的设计开发与制造,并提供汽车配套部件的整体解决方案和服务。
CVG总部位于美国俄亥俄州的新奥尔巴尼,其经营业务不仅分布在美国的亚利桑那、印地安那、伊利诺斯、爱荷华等地区,同时还遍及澳大利亚、比利时、中国、墨西哥、瑞典和英国等国家。整个集团在全球拥有5000多名员工,于2004年8月在NASDAQ上市(CVGI)。
作为CVG旗下重要成员之一,仕驰汽车配套部件(上海)有限公司拥有强大的产品研发和制造能力。我们聚焦客户价值和需求,通过开拓本区域各项重要的采购和研发资源,积极发展亚洲市场业务,满足中国大陆、日本、韩国和中国台湾等亚洲国家和地区的最广泛的客户需要。目前,我们已成为卡特彼勒、日立、沃而沃、小松等著名的汽车制造商的优选供应商,并达成战略合作。
为迎合整个公司经营事业的蓬勃发展,不断满足日益广泛的客户需求,我们真诚欢迎阁下的加盟,与我们一起超越梦想,铸造辉煌!公司将为员工提供积极的发展空间和满意的薪酬福利待遇。我们所有职位的工作地点均在上海市嘉定区外冈工业开发区,上下班均有班车接送。
扬帆万里,今日从此起碇!
联系方式
- 公司地址:上海市嘉定区外冈工业园区汇宝路599号 (邮编:201806)