上海招聘

Position: Customer Service Representative (Cantonese) 粤语客服


Working Location: Shanghai

The Customer Service Representative (CSR) team in the response Center is responsible for providing a high quality front line contact point for customers, and for various other services such as parts ordering, technical support request coordination and post call audits etc.

Responsibilities:
(1)Provide hotline service in Cantonese
(2)Follow up each service requests till the problem solved.
(3)Monitor service requests and service calls and make sure they are following the correct service policies and procedures
(4)Handle parts orders and consumable orders and process orders to meet customer delivery needs
(5)Maintain contracts into SAP/ERP system
(6) Generate regular service reports for the region
(7)Build relationships with customers and suppliers
(8)Participate in Service/Operation projects as and when required

Requirements:
(1) College Degree or above
(2) Previous Call Center experience is preferred and over 2 years of sales or service administration experience is a plus
(3) Cantonese is a must, English is a strong asset
(4) Self-managed with a sense of responsibility and accountability for their work
(5) 100% Customer focused
(6) Excellent communication and interpersonal skills
(7) Flexible and team minded

伊士曼柯达公司Eastman Kodak Company，简称为柯达公司，成立于1880年，总部位于美国纽约州罗切斯特市， 100多年来，柯达的创新推动了大量意义非凡的科技进步。今日柯达已转型为一家以商业影像业务为重心的技术型公司。全球员工约8000人，以其强大的渠道合作伙伴团队为全球25000多个商业客户提供服务，行销的产品遍布150多个国家和地区。今日柯达致力于通过颠覆性的技术和突破性的解决方案向产品货物包装、图文传播及功能性印刷行业的客户提供服务，不断在产品和服务生命周期中为客户创造更高价值。我们拥有广泛的产品组合和差异化的技术，在数码胶印印版、数码印刷解决方案、包装解决方案、生产工作流程系统等领域为客户创造经济和环保优势，同时提供混合印刷生产的灵活性。同时柯达亦继续向娱乐影像及商业影片提供领先的产品和服务。 欲了解柯达的更多信息，请访问www.kodak.com.cn