上海招聘

Responsibilities:

·
Provide 2nd level end user onsite support for
all approved operating systems and software packages on end-user laptops and
desktops Setting up and configuring new laptops and desktops

·
Provide 2^nd level end user onsite
support for all peripheral end user devices including mobile devices, printer,
video/teleconference, IP Phones, VPN

·
Installation and configuration of desktop and
laptops

·
Coordination and cooperation within multiple
departments for incident process and escalations

·
Ensure the quality of solutions and meet SLA
targets

·
Creation and development of technical support
documentation and procedures

·
Ensure customer satisfaction

·
Provide training for end users

·
Flexible to work on multiple customer sites
and non standard hours when required

·
Perform miscellaneous job-related duties as
assigned by the IT Manager

Skill Requirements:

·
University Graduate in Computer Science or
related
discipline

·
Minimum 2 years related working experience in
a technical support role, ideally in a multinational organization

·
Detailed knowledge of Windows OS and MS
applications (Windows XP/7, MS Office)

·
Customer service orientation

Personal Requirements:

·
Communication skills in English, written
& spoken

·
Strong organizational and time management skills

·
Ability to work well in multi-cultural
environment

·
Ability to work alone & unmanaged and to integrate
as part of a team