Customer Service Rep I-英文客服专员
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机服务(系统、数据服务、维修) 计算机软件
职位信息
- 发布日期：2013-04-26
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
普通话精通 - 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
Customer Service Rep I
Location: Beijing
Description
Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
1. Responsible for APJ call center Chinese hub reporting and related documentation.
2. Chinese hub operation excellent management such as case logging system accuracy audit and close loop tracking.
3. Transaction monitoring management for overall Chinese hub.
4. Supplier reimbursement calculation and forecasting.
5. Related operation excellent program implementation.
Qualifications
1. College degree or relatives experience and more than 1 years of working experience in call center operation and management.
2. Call center supplier management experience is preferred.
3. Strong customer experience management skill and customer service mindset.
4. Good communication skill and supplier coaching skill.
5. Good project management experience and skill.
6. Problem solving and muti-tasks management skill.
7. Hard working with teamwork spirit and can-do attitude.
8. Good verbal and written English.
9. understanding and effective resolution
Location: Beijing
Description
Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
1. Responsible for APJ call center Chinese hub reporting and related documentation.
2. Chinese hub operation excellent management such as case logging system accuracy audit and close loop tracking.
3. Transaction monitoring management for overall Chinese hub.
4. Supplier reimbursement calculation and forecasting.
5. Related operation excellent program implementation.
Qualifications
1. College degree or relatives experience and more than 1 years of working experience in call center operation and management.
2. Call center supplier management experience is preferred.
3. Strong customer experience management skill and customer service mindset.
4. Good communication skill and supplier coaching skill.
5. Good project management experience and skill.
6. Problem solving and muti-tasks management skill.
7. Hard working with teamwork spirit and can-do attitude.
8. Good verbal and written English.
9. understanding and effective resolution
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job