上海招聘

Position Overview

Be responsible for domestic order operation, customer service, complaint and claim.

Essential Functions

1.Order intake and placement process

• Build Customer Profiles and keep updating
• Book orders with Production Team
• Guide Account assistant to generate sales orders in system.
• Follow up with customer to request and secure PO's in a timely manner.

2.Customer Service

• Maintain good and solid relationship with customers.
• Follow up with customers' Supply Chain team for all the orders, packaging, delivery & etc
• Follow up with customers' QA team for any complaints and support Sales Director for claim settlement
• Responsible for insert or component stock if any by setting up system to track, update, manage, periodic review internally & externally

3.Customer Compliance

• Secure and distribute customer compliance manuals to appropriate departments.
• Review all packaging requirements in POs and assure compliance.
• Clearly understand customer shipping window's and communicate to Production Team and Logistics Team.
• Reconcile all credit and claims.

4.Logistics

• Follow up on weekly shipments and make sure they happen.
• Work with Logistics Team on any re-work orders that need to be processed at warehouse.

5.Business Management

• Account Receivable - Work with customers & internal Finance team to collect account receivable on time & taking care of any transaction issues
• Keep clear, concise documentation of customer communications regarding orders to keep on file for future reference.

6.Communication and cooperation

• Support the communication between Product Manager and market, to ensure the smooth progress of regional development project.
• Support the communication between Business Manager and market, to ensure the smooth progress of price negotiations.

Education and Experience

1. At least Bachelor degree.
2. Two or three years relevant working experience.
3. Excellent command of oral and written English.

Founded in 1983 by Rob Harris, PMI was created under the guiding principles of sustainability, community and integrity. Today, PMI is a global leader in designing, marketing and manufacturing food and beverage solutions for busy lifestyles. Our two most recognizable brands, Stanley？ and Aladdin？, are both over 100 years old and sold throughout the world. We also create private label products for select global retailers. When discerning consumers want the best, they seek out the brands of PMI.

Headquartered in Seattle, WA, PMI has offices in Bentonville, Shanghai, Shenzhen, Amsterdam, Manila, and Rio de Janeiro. Additionally, PMI has ownership of three manufacturing facilities PMI Joinease in China and a factory each in Rio de Janeiro and Manaus, Brazil. With sales in over 50 countries, we are truly a global company.

Our vision is to revolutionize the way people enjoy food and beverage everywhere.

For more information visit our website.