Customer Service Representative
格锐博（上海）国际货运代理有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2013-04-26
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：高中
- 语言要求：英语熟练
普通话熟练 - 职位类别：客服专员/助理(非技术) 物流专员/助理
职位描述
Responsibilities:
1) Acts as the single point of contact for the customer during the relocation process
2) Arranges moving services for the customer according to Graebel's procedures and standards
3) Communicates with customers, accounts, vendors and other Graebel employees to ensure move is satisfactory to the customer
4) Prepares billing paperwork for accounting within specified department time frames
5) Maintains data in Graebel's tracking system
6) Monitors the activities of each move and keeps management informed
7) Other tasks as assigned
Requirements:
Language Skills:
Fluency in Mandarin both written and verbal
Fluency in English both written and verbal
Experience:
Previous customer service experience required
Working knowledge of Microsoft Office Products (Outlook, Word, Excel)
Skills/Abilities:
Ability to write simple reports and general business correspondence including email
Ability to respond to questions from management and customers
Basic mathematical ability including calculating discounts, percentages, area, and volume
Must apply in English
1) Acts as the single point of contact for the customer during the relocation process
2) Arranges moving services for the customer according to Graebel's procedures and standards
3) Communicates with customers, accounts, vendors and other Graebel employees to ensure move is satisfactory to the customer
4) Prepares billing paperwork for accounting within specified department time frames
5) Maintains data in Graebel's tracking system
6) Monitors the activities of each move and keeps management informed
7) Other tasks as assigned
Requirements:
Language Skills:
Fluency in Mandarin both written and verbal
Fluency in English both written and verbal
Experience:
Previous customer service experience required
Working knowledge of Microsoft Office Products (Outlook, Word, Excel)
Skills/Abilities:
Ability to write simple reports and general business correspondence including email
Ability to respond to questions from management and customers
Basic mathematical ability including calculating discounts, percentages, area, and volume
Must apply in English
公司介绍
Graebel provides moving services in 153 countries across the globe. With offices in Shanghai, Singapore, Prague and the United States, Graebel is able to provide the best customer service experience no matter the time zone. Graebel continues to expand its global reach and is seeking new colleagues in the Shanghai area who share our passion for great customer service and being the best at what we do!