上海招聘

MAJOR RESPONSIBILITIES:

1. Take care of customers & their orders, enquiries and complaints in a consistent, fast, friendly & communicative manner and in accordance to their needs.
2. Pursue timely communication, shipment and documentation through assertive & cooperative communication with sales/BU, planning, logistic, credit and regulatory.
3. In alignment with Sales/BU strategies, ensure that the CS job function supports the pursuit of profitable sales growth.
4. To ensure correct and updated customer master data, order details accuracy and invoicing.
5. Demonstrate initiative & co-operative spirit to solve issues and to improve team performance, as well as to help other departments to achieve their functional objectives.
6. Execute the job in line with Cytec Code of Conduct and applicable laws & regulations.
7. Lead & develop CSR team with members supporting each other, knowledge/info exchanged, solutions found and competencies are improved.
8. Regular review/analysis of customer complaints, to ensure complaints are treated with speed & quality through the organization.
9. Cross-functional effectiveness - The order fulfilment process works smoothly, inadequacies are addressed and BU/functions are aligned working together pursuing common objectives to satisfy customers and do things as cost effective as possible.
10. Ensure the BU specific order fulfilment structure & processes are in place, optimized and understood. Among: a) BU pricing process b) Stocking policy c) Service Offering (Business Rules)
11. Ensure CSR has directly contribution of increasing sales, reducing costs and more consistent service.
12. Lead customer satisfaction survey - Analyse survey result, work with related functions for the solution to pursue customer satisfaction rate improvements from year to year.
13. Replenish intentory from overseas sources of origin for meeting AP customer requirements and stock target based on sales forecast/Stocking policy/sales record.
14. Monitor and review inventory movement for minimizing slow moving and aging stock.
15. Process internal/external orders and follow up shipping document for incoming shipments.
16. Prepare analysis reports regarding trading goods sales variance, slow moving & aging, etc.
17. Act as a key link between regional Customer Service, plant production planning teams, sales teams in satisfying AP customer requirements in the most cost effective manner.
18. Optimize working capital by balancing inventory, service levels and cost.
19. Set regional stocking policies, ensuring alignment with current business rules and working with business partner and product/sales managers to insure alignment with overall business targets
20. Establish best class DRP planning and execution processes through development and analysis of performance measures and S&OP support.

BUSINESS/TECHNICAL SKILLS & EXPERIENCES:

• Minimum 10 years working experience and 3 years management experience, a multinational company working background is prefer.
• Good communication skill & efficient decision making.
• Good Computer and English skills
• Business sense.
• Skillful in managing issues raised during the operation.
• People management & leadship.

EDUCATION REQUIRED:

• Above college degree

氰特工业公司是一家全球性的,总部在比利时布鲁塞尔的美国特种化工材料公司，致力于开发，生产和销售高附加值的产品。我们的产品服务终端市场，包括航空，粘合剂，汽车和工业涂料，化学中间体，油墨，采矿和塑料多元化。主要分三个业务块:表面技术/特殊化学品/特种工程材料。
其中氰特在亚洲的业务范围占全球的一半以上，在中国，韩国，日本，马来西亚，泰国都有分厂，尤其是上海奉贤的工厂所占分量最重。奉贤工厂现有员工200多名，分别服务于生产部，技术研发部，工艺发展部，安全部，质量控制部和相关职能部门。

公司地址: 奉贤区庄行镇西姚新路251-301号。
徐汇区肇嘉浜路789号30A(办事处)