上海招聘

Company Introduction:
Silverstream Technologies is a market leading clean technology company standing at the forefront of ship efficiency solutions and maritime decarbonisation. Silverstream’s proprietary air lubrication technology, the Silverstream？ System, harnesses the power of the air and the oceans to reduce fuel burn and harmful emissions from oceangoing vessels. The company prides itself on improving the sustainability of a sector that is critical to the global economy, and in 2023, it was placed fourth in the Financial Times list of the 1000 fastest growing businesses in Europe. Silverstream is growing quickly and needs the very best talent to help make its vision of air lubrication becoming a standard application across the global fleet a reality.

Role Summary:
Reporting to the Head of Customer Support, this key role requires an experienced, customer orientated and technically minded individual to take full ownership of the wide-ranging activities of fleet category management, including but not limited to warranty case management, technical inquiries, customer training, fleet metrics and data tracking and service/aftersales support for a given fleet of ships. The post holder must have the necessary drive and organisational skills to manage these activities to their conclusion despite the unique challenges of managing shipping fleets.

Key Responsibilities:
Act as the key communication point between Silverstream and Customer, Ship Operator, and other relevant external stake holders for one or a number of Key Accounts from the point of System Delivery and throughout warranty and in-service lifecycle phases.
Take the leading role in online and in person meetings with key account representatives.
Working collaboratively with colleagues in Sales, Operations, Technical and Data Teams to provide a joined-up approach to overall Account Management.
Manage warranty cases and campaigns to their conclusion whilst always adhering to company processes for communicating and documenting internally and with customers.
Execute fault diagnosis using recognised industry processes.
Recognising and initiating supplier reclaim opportunities.
Provide technical support to owners and operators remotely and when required onboard ships during scheduled port calls.
Both remotely, and when required during scheduled port calls, provide crew/operator system training, and actively support production of training material.
Take an active role in the support and promotion of Long-Term Service Plans. (LTSA’s)
Support the development and growth of retail aftermarket services to include researching, compiling and providing aftermarket quotations.
Sharing lessons learnt in an informal but professional and collaborative way.
When needed engage in company formal feedback processes, liaising with internal and external stake holders in the continual pursuit of system quality improvements.
Balance conflicting priorities and manage workload effectively.
Ensure all 3rd party works are thoroughly costed, approved, and administered.
Carrying out all activities with health and safety considerations at forefront of planning.
Perform other duties as requested by senior management from time to time.
Additional Responsibilities. These are not core duties but may be required at times of peak operational workflow to support the wider Operations Team:
Attend ships to manage routine sea trials in conjunction with Ship Master & Chief Engineer.
Attend ships to give system demonstrations at point of delivery/maiden voyage.

Required Qualifications, Experience:
Degree in Marine Engineering or related subject, or relevant qualifications and/or commensurate and significant level of experience in field relevant to the specific role.
Direct and strong experience/understanding of commercial shipping practices.
Ability to read and interpret both mechanical and electrical drawings.
Excellent organisational skills, and ability to manage multiple cases at same time, including when in a remote location and under pressure.
Excellent analytical and diagnostic skills are essential.
Ability to construct and write concise and professional technical and ship visit reports.
Excellent written, verbal, and presentational skills are essential including planning constructing and delivering high quality PowerPoint slide packs to both remote and in-person audiences that maybe internal and external (Customers/Ship Operators)
Confident and clear interpersonal skills are required for success in a role which engages with a wide range of cultures, languages, and hierarchies inside and outside the company.
Ability of being able to work professionally and unsupervised.
Demonstratable knowledge of safe working practices including risk assessments.
Positive and optimistic personality with natural resilience to be able to manage the ups and downs of the Customer Support environment.
A self-starter with the ability to hunt and find information, and quickly build good working relationships to garner help and knowledge from colleagues and supplier network.
Willingness to travel overseas when required.

Other Information:
Contracted to our Silverstream Shanghai office, but with flexibility in accordance with our Hybrid Working Policy.
Travel – International travel will be required in line with job role and the post holder will be required to maintain travel documentation and vaccinations ready to travel wherever and whenever needed.
Sea Passages on Ships - Travel may include periods of time on board our customers ships whilst at dockside, in dry-dock, at anchor and at sea between ports.
Health - Must retain health and fitness to a level required to be able to carry out the physical nature of duties, which includes ability to travel and access all areas of ship and its relevant equipment. Company may require post holder to pass industry recognised medicals when required.
Confined Spaces - The ALS system does have certain components contained within confined and remote parts of the ship, for example Duct-Keels and Pipe Tunnels, the role holder will be expected to access these areas when required and to attend formal training for Confined Spaces.

Silverstream Technologies是一家致力于船舶效率提升和海上脱碳技术革新的前沿企业。
Silverstream拥有市场领先的空气润滑技术Silverstream?系统，利用自然规律，有效减少远洋船舶的燃料消耗和碳排放量。
我们期待杰出人才的加入，共同实现航运脱碳的伟大愿景。如果您有志于创新技术，请立即联系我们，了解最新职位：