上海招聘

KEY RELATIONSHIPS:
Club Wyndham Asia Members
Resort Management & Reservation team
Local marketing team
Corporate Operations Training & Development






PRIMARY OBJECTIVES:


To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences.






PRINCIPAL RESPONSIBILITIES:


(Include but not limited to)
Build and maintain good relationship with members, drive member engagement and improve satisfaction and loyalty
Efficiently respond to inbound Member servicing calls / WeChat / Line / Emails within a timely manner
Process Member bookings and other requests efficiently and accurately within a timely manner
Manage and maintain Member accounts throughout membership lifespan, implement appropriate service strategies in different phases
Show extraordinary care to members and ensure quality service is always provided
Any other duties as required and/or directed by Manager
Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Adhere to all company policies
主要职责：


（包括但不限于）


？与会员建立并保持良好关系，推动会员参与，提高满意度和忠诚度


？及时有效地响应会员服务电话/微信/Line/电子邮件


？及时、高效、准确地处理会员预订和其他需求


？在会籍有效期内管理和维护会员账户，在不同阶段实施适当的服务策略


？对会员表现出特别的关怀，确保始终提供优质服务


？完成经理要求和/或指示的任何其他职责


？以专业的方式行事，并作为团队成员积极参与，以实现公司和部门目标


？做正确的事、承担责任并履行承诺，在职位的各个方面坚守诚信


？遵守所有公司政策






KEY POSITION CRITERIA:
1-2 years of experience in customer focused roles within real estate, tourism, education and or other relevant industries
Good computer skills including MS office, experience in CRM systems is preferred
Good English skills including basic communicating and writing
Strong communication and interactive skills
Ability to efficiently handle multi-task which includes excellent organizational and time management skills
Positive thinking and unafraid of challenges
Confident and flexible, with the ability to work in a fast paced and changing environment
Flexibility in working schedule, ability to work on weekends, public holidays, evenings as required


？1-2年在房地产、旅游、教育或其他相关行业以客户为中心的工作经验


？良好的计算机技能，包括MS office，有CRM系统经验者优先


？良好的英语技能，包括基本的沟通和写作能力，懂泰语、马来西亚语、日语优先考虑


？较强的沟通和互动技能


？能够有效处理多项任务，包括出色的组织和时间管理技能


？积极思考，不怕挑战


？自信、灵活，能够在快速变化的环境中工作


？工作日程的灵活性，能够按岗位需要在周末、公共假日、晚间工作
职能类别：
客服专员/助理
关键字：
客房预订旅游咨询

温德姆寰球公司简介

温德姆寰球（纽约证券交易所代码：WYND）是世界上***的度假会籍及交换公司，也是北美***的专业度假租赁管理公司，为近400万会员和业主家庭服务。

温德姆寰球坚信通过度假可以年复一年为家人创造一生难忘的回忆。温德姆寰球以温德姆品牌为承诺，旗下高品质、灵活性和高性价比度假酒店资产，为全球旅客随时提供宽敞的住宿条件、酒店设施和卓越服务。

温德姆寰球原隶属于温德姆环球公司，于2018年6月1日完成与温德姆酒店及度假酒店的分拆，目前依然通过全球排名***的酒店忠诚度计划，即温德姆奖赏计划，与温德姆酒店及度假酒店保持紧密联系。"

？ 220余个度假会度假酒店
？ 110个国家的4300个加盟度假酒店
？ 遍布北美的10,000余个专业管理的度假租赁物业
？ 全球超过25,000名员工

现在全球***的度假会籍企业Wyndham Destinations已正式进入中国，您即将加入的是一家拥有国际文化及强大经济实力支持，并深谙中国市场及消费者，茁壮成长、发展迅猛的国际企业。期待摩拳擦掌，跃跃欲试的你加入我们，成为Wyndham Destinations中国团队的精英一员。