上海招聘

Key Responsibilities:

？ Provide 1^st and 2^nd Line, user focused support for incidents and requests reported to the IT Service Desk

？ Follow established processes and procedures for logging incidents and requests and escalate issues to appropriate support groups for resolution

？ Take ownership of tickets and your ticket queue, ensuring appropriate priority is set and regular communication is in place

？ Develop a comprehensive understanding of Nord Anglia Education IT environment

？ Create a positive customer support experience and build strong relationships

？ Assist with the procurement of IT equipment and maintain the IT inventory up-to-date

？ Contribute to maintaining the knowledge base

？ Advise on improvements that could be made to the processes and procedures

？ Attend and contribute to regular IT meetings

PERSONAL SPECIFICATIONS – Skills Knowledge and Experience

？ Graduate in Computer Science or related disciplines

？ 3+ years’ experience of delivering remote/deskside 1^st or and 2^nd level support

？ Experience working with up-to-date MS Windows, Office M 365 environments, including basic system administration

？ Excellent customer service skills

？ Excellent logical, analytical and problem-solving skills

？ Excellent verbal and written communication in English

？ Proven application of duties described for the position

？ Experience using a help desk or ITSM ticketing system

？ Team worker who can also be an independent self-starter

？ Certificates in: ITIL, MSCA Office365, MSCA Windows10

？ Experience supporting Apple devices (MAC Book Pro/Air)

？ Experience with mobile technologies IOS & Android mobile phones)

？ Experience working in education

？ Experience working with Service Desk Plus

Personal Attributes:

？ High levels of personal integrity

？ Conscientious and able to focus on completing work to a consistently high standard

？ Flexible and positive approach to work

？ Excellent organisational and time-management skills; high attention to detail

？ Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved

？ Adaptable to working in a fast paced ever changing environment

？ Ability to work under pressure and remain calm

？ Proactive and willingness to take on multiple tasks

？ Self-motivated and enthusiastic

？ Ability to work independently

？ Must be a team player, willing to help and be flexible

？ Continually strive for improvement

Other

？ Hold a current Enhanced Criminal Records Bureau Disclosure or equivalent for countries lived in outside of the UK.

？ Compliance with visa requirements for working in Guangzhou.

？ A commitment to safeguarding and promoting the welfare of all pupils. And the willingness to undertake appropriate child protection training when required

诺德安达教育集团是全球领先的高端学校经营者。我们在中国、欧洲、中东、东南亚及北美等25个国家经营管理着55所高端学校（包括战略合作模式下开办的学校），并在这些学校中为超过5万名学生提供高品质的教育。我们主要服务于年龄段从幼儿园至中学毕业的学生群体(K-12)。我们所有的学校奉行同一理念：对我们的学生、员工及学校大家庭抱有热望，志在高远，并在这一理念的推动下奋力前行。

每一位家长都希望给予孩子最优质的教育，在通往这一目标的道路上我们与您同行。诺德安达教育立志为学生提供超越传统、拥有更为广阔视角的一流教育。我们在全球名声斐然，这帮助我们吸引了来自世界各地优秀的人才。我们为学生创造多元化的学习机会，激发他们的学习热情。

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