上海招聘

Job Summary
PneumaticScaleAngelus is currently looking for a Field Service Technician in the Asia reporting to Clearwater, FL. who can provide customer satisfaction through onsite maintenance service, installation and training as well as phone support to our customers on our centrifugal separation systems . We are looking for someone who is located in the Asia. We are not looking to relocate a candidate.
Responsibilities
? Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites to customer’s satisfaction.
? Assist in the installation, start-up, checkout, and testing of new equipment.
? Ensure the customer is adequately trained. Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity.
? Accurately and systematically troubleshoot and determine the cause of the problem and present or implement workable solutions through one’s own personal knowledge and research.
? Build and maintain customer relationships.
? Provide remote technical support to customers from office.
? Communicate information regarding changes made to customer equipment to appropriate internal departments so updates to technical documentation can be made (manuals, drawings, old program files, documentation, and in-house training program.)
? Provide assistance in the updating of technical documentation.
? Systematically identify and expedite parts requested by a customer as per PneumaticScaleAngelus procedure.
? Research, identify, and collaborate on customer projects, communicating when appropriate.
Education
A two-year post high school diploma/certificate in electro-mechanical technology and a minimum of 2 years related experience, OR a high school diploma and a minimum of 5 years relevant experience.
Skills
? Excellent customer relations and interpersonal relations skills including a high degree of diplomacy.
? Ability to write reports and business correspondence.
? Basic to intermediate computer skills in Microsoft Office, Word and Excel.
? Must have the ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals.
? Ability to write reports and business correspondence.
? Additional languages would be an advantage.
? Ability to balance multiple projects with the potential of phone calls and simultaneous inquiries.
? The ability to travel to customer locations worldwide. Travel can average up to 75% of the time.
? Must possess a valid passport and driver’s license.

马贵机械设备（上海）有限公司诚聘