上海招聘

Responsibilities:
? DXC Team Lead role at the customer site for IT infrastructure
? Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level
? Act as first point of contact for new scope requirements and BAU Escalation
? Accountable in developing a comprehensive understanding of the Asia region’s IT requirements.
? Compile monthly progress report on overall status of BAU support, adhoc projects and initiatives, including support KPIs
? Responsible for providing prioritization of tasks and projects on the daily basis
? Develop relationship with the region stakeholders to serve as trusted lead to the business users
? Have a good understanding of IT Service Management for the bank
? Adapts local regulation systems, processes, policies and assessment to Asia region such as CNAPS, CFETS, CBRC system
? Ensure the end users receive high quality operational end user deskside support

Requirement
? Bachelor’s degree in IT / IS discipline or equivalent
? At least 3 to 5 years’ experience in end user support; at least 1 to 2 years’ experience in banking industry as team lead of 3 to 5 engineers
? Very good support knowledge in MS Windows 10 and Office suite of product
? Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
? Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets.
? Process oriented
? Able to perform in fast moving and demanding environment, able to multitask
? Team player who is self-motivated, self-disciplined and initiative
? Mentoring/teaching and team management
? Able to manage Small local project and able to provide regular status update and highlight issue
? Fluent in written and oral English
? ITIL V3/V4, PMP certification is preferred

DXC Technology 是全球领先且独立的端到端IT服务公司，致力于利用创新的推动力帮助中国的客户在变革中不断地成长。60多年来，我们成功地引领全球大型企业和政府机构成功转型。

公司拥有独立的技术，并且作为一个值得信赖的顾问，我们引以为豪。凭借丰富的经验，清晰且自信的愿景，我们帮助客户领航未来。

我们致力于引领数字化转型——为客户、合作伙伴和股东创造更多价值，为我们的员工创造成长机会。

我们在全球70多个国家拥有近130,000名员工，为6,000多个各户提供服务。我们拥有世界一流的人才，强大的下一代IT解决方案和广泛的合作伙伴网络，助力客户进行数字化转型，并抓住更多的商业机会。

我们广泛的合作伙伴网络推动我们利用技术独立性获取合作。目前， DXC Technology已经建立了超过250个行业领先的全球合作伙伴网络关系，包括14家战略合作伙伴：AWS、AT&T、Dell EMC、HCL、HPE、HP、IBM、Lenovo、Micro Focus、Microsoft、Oracle、PwC、SAP以及ServiceNow。

DXC大中华区总部位于北京，全国共8个全球交付中心，约3000名本地员工，分布在北京、上海、大连、武汉、青岛、南京、西安、温州等城市，服务于1000多家中国企业客户，是***获得CMMI5认证的中国企业。

DXC 领袖地位和成就:

2021年全球财富五百强位列152
Barrons可持续发展卓越企业百强
福布斯2020世界卓越雇主
IDC MarketScape全球托管安全服务
NelsonHall 2020高级数字工作场所服务
CRN 2021解决方案提供商五百强位列第四
Newsweek的2021年美国最负责任企业之一