上海招聘

Job Description:
1. Work independently to service LCMS products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
2. Provide technical assistance, consultation and problem solving to customers as necessary.
3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
4. Ensuring customer satisfaction in all aspects of services provided.
5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.
6. Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
7. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
8. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers
9. Actively participate PPI projects to improve work quality and effectiveness.
10. Submit weekly Expense reports on a timely basis.
Key Metrics:
1. Installation and service work quality
2. Average time of customer services
3. Expense budget
4. Teamwork with sales and other teams
5. CAS
6. Participation in PPI


岗位要求：
Job Requirements
1. 3年以上分析实验室工作经验，1年以上分析仪器故障诊断排除和维修经验；
Minimum 3 years of Analytical Lab exposure, 1 year and above troubleshooting experience;
2. 具有极强的实践动手能力，能够独立完成现场工作；
Very strong hands-on experiences, capable of on-site problem removing independently;
3. 熟悉常用分析仪器如LCMS、GCMS、Prep-HPLC等内部结构和工作原理；
Familiar with infra-structure and basic principles of commonly used analytical instruments, for example, LCMS, GCMS, Prep-HPLC, etc.;
4. 熟练应用HPLC、LCMS、GC、GCMS、Prep-HPLC等分析仪器，特别是有Agilent、Thermo、ABsciex、Waters、 Shimadzu等品牌的仪器的维修经验者优先，能够逻辑地分析和判断仪器的故障；
To use HPLC, LCMS, GC, GCMS, Prep-HPLC, etc. skillfully, to diagnose the source of a problem logically and systematically. It is an asset for the people who are familiar with brand instruments like Agilent、Thermo、ABsciex、Waters,and Shimadzu, etc.;
5. 本科学历或以上；有较强的英语阅读能力；能读懂常用分析类仪器专业文献；大学英语四级以上或相当水平。
Must have a university degree or above; Fluent English in reading, especially in reading references on analytical instruments; CET-4 above or equivalent;
6. 具有分析仪器的安装、调试、维修经验者优先；
It is an asset for the people who have experiences in instruments installation, maintenance, testing;
7. 具有分析仪器的校验和3Q认证经验者优先考虑。
It is an asset for the people who have licenses in instruments calibration and 3Q.

上海仁之实业有限公司是一家集生产、贸易、来料加工为一体的高科技集团公司
下设纺织事业部和生化事业部：
纺织业务部简介：
纺织事业部为加拿大和中国合资创办，在加拿大、美国、香港和上海分别设有办事处。主要业务包含纺织服装外贸、服装设计贴牌、服装公司产品企划外包等。



生化事业部专注于生命科学及分析仪器领域。生化事业部总部位于香港在北京、上海、广州设有管理中心，在沈阳、乌鲁木齐、西安、武汉、成都设有办事处；
作为 Agilent 、ABI、Thermo Fisher、Merk、Roche、Bio-Rad、PerkinElmer、Sigma、R&D、CST 等产品的经销商，我们为用户提供全方位的高科技产品和技术服务。目前，我们已成为中国实验室用户最为信赖的合作伙伴之一。
公司在北京亦庄高科技园区、上海闵行区科技园、广州海珠区拥有顶尖级的生物、分析化学工作平台和实验室，为客户提供生物、化学实验的综合解决方案。
在分子生物学、基因组学、蛋白质组学、核酸纯化、细胞培养、疾病检测、高品质的荧光探针试剂、抗体、酶；HPLC、GC-MS/MS、LC-MS/MS、LC/MSD TOF 等领域拥有核心优势。
在Q-PCR、DNA测序与合成、整体实验外包等领域处于行业领先水平。