上海招聘

We are looking for an eCommerce Operations Specialist to join the team for the development and operation of Product Information and Image/Video management for a world well known cosmetic brand.
招聘一位电子商务运营专员加入团队，为世界知名化妆品牌开发和运营用于电商的产品信息和图像/视频素材管理。

The ideal candidate should have strong experience in the setup and/or operational support on Retail eCommerce (B2B or B2C). The ideal candidate should also be able to communicate with both business operation team and technical development team. Therefore, we need somebody that is proactive, thoughtful and a good problem solver.
理想的候选人应该在零售电子商务（B2B或B2C）平台搭建和/或运营支持方面具有丰富的经验。 理想的候选人还应该能够与业务运营团队和技术开发团队进行沟通。 因此，我们需要一位积极主动，深思熟虑和善于解决问题的成员。


Role & Responsibilities
角色与职责
Being primary contact person for eCommerce operation team in China
成为客户方中国电子商务运营团队和我方进行对接的主要联系人

Provide operational guidance and support to local users on issues relevant to product information and Image/video during working hours in China
在中国时区的工作时间，对与产品信息和图像/视频素材相关问题向本地用户提供运营指导和支持

Conduct initial investigation and analysis on system issues and provide solutions and/or workarounds when applicable
对系统问题进行初步调查和分析，并在适用时提供解决方案和/或变通办法

Prioritize issues as per escalation process and escalate critical issues to regional support team
根据上报流程确定问题的优先级，并将关键问题推送到亚太区域的支持团队

Become the communication bridge between 3rd party vendors and regional support team
成为客户其他第三方合作伙伴和公司区域支持团队之间的沟通桥梁

Participate in review and follow-up meetings
参加审查和跟进会议


Required Skills & Experience
所需的技能和经验

Minimum of 3 years’ experience in retail eCommerce operations and support
至少3年的零售电子商务运营和支持经验

You have excellent communication skills and are proficient in both English and Chinese (verbal and written)
具有出色的沟通技巧，精通英语和中文（口头和书面）

You are hands-on and have a real practical sense of field operations
具有实际上手的工作经验，对运营中的电商系统有随机应变能力

Quick learner and be able to deep dive into specific requirements and details
快速学习者，能够深入了解具体要求和细节

You have a results-driven and impact-oriented mindset
具有以结果驱动和故障影响管控为导向的思维方式

Bachelor degree in relevant disciplines
相关专业大学本科学历和学士学位

You would also benefit from any of the following
您还将受益于以下任何一项：

Hands-on experience in execution of media content (e.g. image and video) migration and roll-out plan for large-scale webstores or online store
有执行大型网店媒体内容（例如图像和视频）迁移和分发方面的实践经验

Previous experience in providing training session to business users
有为电商管理平台管理员用户提供培训课程的相关经验

Previous experience in business requirement gathering, analysis and documentation
有业务需求收集、分析和文档编制方面的相关经验

Technical understanding on Image/Video management system and Product information Management systems
对图像/视频管理系统和产品信息管理系统的技术理解

Previous experience in project management such as planning, timeline, cost, reporting and risk mitigation
有项目管理方面的经验，如规划、时间表、成本控制、定期报告和风险管控等

Previous working experience in a digital agency
有数字服务提供商的工作经验

This is an exciting opportunity for a retail eCommerce specialist join a fast-growing digital agency. Apply now and tell us why you could succeed in this role.

Valtech is a global digital agency focused on business transformation. We enable clients to anticipate tomorrow’s trends and connect more directly with their consumers across digital and physical touch points, whilst optimizing time-to-market and ROI.

We deliver innovation with a purpose. While our expertise is experience design, technology and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimize business-critical digital platforms for multichannel commerce and marketing.

From discovery to optimization, clients trust Valtech to remove complexity and deliver innovative, frictionless solutions that close the experience gap between customer expectation and reality.

We are a network of more than 3,000+ makers, thinkers, marketers, creatives and developers spanning 5 continents with 45 offices in 15 countries (USA, UK, Canada, France, Germany, Netherlands, Sweden, Switzerland, Denmark, Brazil, China, India, Singapore, Argentina, Ukraine).

In China, Valtech has offices in Beijing and Shanghai.

Valtech是一家专注于企业数字化转型的全球数字服务提供商。我们帮助客户预测未来的趋势，以及通过线上和线下的各个环节更加直接地与他们的顾客互动，同时优化市场投放的周期和相关的投资回报。

我们有目的性地向客户交付创新的理念和服务。我们不仅在用户体验设计，技术开发和营销推广方面经验丰富，更重要的是我们非常愿意帮助我们的客户应对业务数字化转型中遇到的各种挑战，例如：顾客体验历程的重构和全新线上线下互通体验的创建，大数据分析和在此基础上的业务运营转型和涉及多渠道营销的关键性数字平台的优化等。

从初始的业务需求探索到最终的运营优化，我们的客户信任Valtech能够消除彼此间业务合作的复杂性，交付具有创新性和易于运维的解决方案，以助于满足其顾客的实际需求。

我们是一个在全球拥有3000多位员工的团队，覆盖运营、咨询、营销、设计和开发等各个方面。他们遍布在全球5大洲15个国家的45个办公室，包括美国、英国、加拿大、法国、德国、荷兰、瑞典、瑞士、丹麦、巴西、中国、印度、新加坡、阿根廷和乌克兰。

在中国，我们在北京和上海设有办公室。