上海招聘

KEY RESPONSIBILITIES

• Ensure delivery of Service Quality across all Global Operations teams by doing a set number of audits across each Operations Executive (GCO & GSO)
• Review and audit multi-channel interactions (email, chat and telephone web) across all life cycles (Pre, OTS, Post).
• Report on QA audits on a weekly and monthly basis, deliver QA feedback to Operations Managers & Supervisors
• Review Top Defects with L&D dept on a regular basis and plan & develop refresher courses.

CANDIDATE PROFILE

• This position requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships with different stakeholders in Operations.

• This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
• Should be/become an expert on business operations.
• Should be detail oriented; Must have combined set of excellent interpersonal skills and data analysis, Excel knowledge in order to develop effective relationship with the business.
• Should have a broad understanding of how different units Upstream/downstream are linked with the operations being serviced of this site.
• Should have influencing and communication skills necessary to collaborate to drive needful change, deliver on targets during ongoing change.

About Hotelbeds
Hotelbeds is the world's leading bedbank.
In a fragmented and complex travel landscape, Hotelbeds provides over 180,000 hotels across the globe with access to high-value, complementary distribution channels that significantly increase occupancy rates and optimise RevPAR – whilst not competing with the hotelier's direct distribution strategy.

In addition to accommodation, Hotelbeds is also the world's largest B2B seller of travel ancillaries, offering 24,000 transfer routes and 18,000 activities, as well as attractions, tickets and car hire. Operating under the Beyond the Bed product line, it provides both hoteliers and travel distribution partners with an efficient platform and powerful tools to easily integrate and commercialise its leading portfolio of high-margin products.
The company is headquartered in Palma, Spain and employs around 5,000 employees across over 60 offices globally.


关于Hotelbeds集团
Hotelbeds是全球知名的酒店住宿分销商。
集团运用专有技术搭建先进便捷的技术平台，帮助全球18万家酒店将其产品分销给全球的旅行销售商，从而促进双方合作，扩大服务范围并增加收益。与此同时，不与酒店的直接分销渠道竞争。
Hotelbeds现在能够在全球范围内140个客源市场为酒店提供更完整的销售网络，与目前超过六万家旅行销售商（包括航空公司、客户忠诚度计划、积分兑换计划、会展运营商、传统旅行社和旅游地接社）建立联系。所有这些公司的优质客户有以下特质：提前预订服务，订单取消率低，在旅游目的地消费多，入住时间长。
集团通过旗下Hotelbeds以及Bedsonline品牌分别在批发渠道和旅行社渠道开展业务运营。除酒店住宿产品外，集团Beyond the Bed产品线业务涵盖2.4万条接送路线，1.8万个活动，景点门票以及租车服务。
2016年9月起，公司归属Cinven和加拿大退休金计划投资委员会（CPPIB），并开始独立运营。2017年6月Tourico Holiday并入集团，随后GTA也于10月加入集团。
集团总部位于西班牙帕尔马。在全球60个办公室拥有5000名员工。