上海招聘

主动监控所有的通讯渠道(电话、电子邮件、传真等)。以英语回答亚太地区国家消费者及医护人员的问题。

tive intake monitoring of all communication channels (phone, email, fax etc.). Accurate response for consumer and healthcare providers’ inquiry from APAC countries in English.

区分客户地区，在系统中记录每例咨询案例，并进行事件分类。

cord every case in the system by different countries and accurately classify the cases.

按照工作流程将分类信息提交至各相关部门，跟进事件处理进程并协调各部门工作，确保事件按时处理完成。

cording to the workflow, submit the case to related unit, track it and co-ordinate with different departments to ensure the case is completed on time.

数据资料归档，制作日报/周报等各类运营报告。

cumentation and prepare daily/weekly report.

参与部门培训及考核，熟知如何使用药品及医疗器械，提高医学专业知识。

in related training and KPI assessment, familiar with product and medical devices and improved medical expertise.

完成项目经理安排的其他工作。

mplete other assignments from reporting manager.

按项目需求，能接受节假日排班工作。

cording to the project requirement, can accept shifts on weekends and holiday.

任职资格 Qualification ：

本科及以上学历。护理、医学、药学、医疗、健康、生物、化学、物理等科学相关专业。英文专业有医学工作经验者皆可。

chelor above, major in nursing, medicine, pharmacy, health， biology, chemistry, Physics etc. Acceptable to major in English with medical working experience.

在医药行业有1-2年医学联络/顾问相关工作经验。或具有临床科室、制药企业、医院/医疗机构、医疗客服中心工作经验，了解亚太地区医疗者优先。

ve 1-2 years Medical Science Liaison / Consultant or relevant working experience. Worked for clinical, pharmaceutical enterprise, hospital/medical institution, medical customer service canter, or familiar with APAC medical practices / status will be preferred.

熟练掌握英语及粤语。精通英文写作。

n speak English and Cantonese fluently. Proficient in English writing.

具备良好的语言组织能力、沟通技巧及客户服务意识。

ve good ability of language, communication skills and customer service awareness.

熟练掌握excel/word/PPT等办公软件，适应各类英文系统操作界面。

ll executed of excel/word/PPT etc office software, adapt to all kinds of English operation / system interface.

性格外向，工作积极主动。有责任心，细心及良好的抗压能力。

tgoing and proactive. Responsible, careful and good ability to work under pressure.

精通英文的医学专业应届毕业生也有投递。

Fresh medical graduates who are proficient in English are also welcome.

Indegene is a leading integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, regulatory, training, and research & analytics services.

Through an innovative and game changing business model, Indegene is growing rapidly across USA, Europe and the Emerging Markets. Indegene has a proven track record of delivery with 15 of the Top 20 global biopharmaceutical companies and has routinely won prestigious industry awards including Hermes, RX club, Marcom and Webby for medical marketing and training initiatives.

Leveraging the depth of our scientific expertise, scale of operations, hybrid delivery model, global footprint and intellectual property, we deliver value across multiple dimensions including cost-effectiveness, ability to work with global teams and their local affiliates, and the ability to deploy cutting edge innovative platforms for R&D and marketing

Our services include Promotional Medical Education and allied marketing services, MedComm, Medical affairs, Regulatory Writing, Training Solutions, Digital Strategy, Research and Analytics, Creative Production Services and Pack Management. We also have proprietary platforms and products called Phynx in the area of alternate channel for physician engagement, Optimax, in the area of patient adherence & compliance, MedEngage online platform for KOL engagements and TrialPedia a clinical trial analytics and benchmarking platforms.