上海招聘

岗位职责:

? Handle daily global task regarding delivery request during APAC time zone between service providers (e.g., DHL/UPS and local carriers such as SFE as well as IOR agency) and internal departments (e.g., Customer Service, Premium Service, Partner Service) through using a ticket management tool to achieve global OKR target;
? Support slot business in Hong Kong studio by delivering a high level of service which ensures punctual delivery and provides quality, helpful responses
? Assure a high level of service(SLA) both on the time as well as on the quality of the responses;
? Execute daily procedures and manage daily workflow optimizing processes when necessary;
? Communicates with all teams in order to reach the best solution for new issues/problems that arisen;
? Support APAC domestic orders processing globally including return order;
? Responsible for the effective execution of specified business or project deliverables to time and quality standards;
? Works collaboratively with other Farfetch teams to ensure activities aligned across projects and identify areas for improvement;

任职资格:

? Fluency in English and other language is a definite plus that Cantonese or Korean
? Working knowledge or experience related to B2C or E-commerce would be desirable
? International commerce knowledge including customs procedures, regulations and documentation involved is a plus;
? Proactively work and persistent when solving problems;
? Capacity to work under pressure and can deliver results in the agreed deadlines
? Ability to quick learning and open-minded to adapt change
? Team-work spirit is a must

Farfetch Limited 是一个立足于时尚奢侈品行业的全球领先科技平台，旨在将品牌、买手与时尚爱好者紧密连结起来。 2007 年，出于对时尚的热爱，José Neves 先生创立 Farfetch，并于次年将其发布上线。作为一个全球时尚电商平台，我们与来自 50 多个国家的 1200 多个人气品牌、买手店以及商场紧密合作，精选优质时尚单品，送至 190 多个国家的顾客手中。让全球时尚爱好者足不出户，即可选购海量奢品，尽享一站式购物体验。

此外，Farfetch 还通过 Farfetch Platform Solutions 服务为企业客户提供电商和技术解决方案；旗下的伦敦时装精品零售商 Browns 和美国潮牌寄售交易平台 Stadium Goods 为消费者提供更多时尚奢侈品购物选择；New Guards 平台则助力孵化多个全球时尚品牌。Farfetch 还积极投入到创新研发当中，不仅推出增强零售项目 —— Store of the Future 未来商店，还为时尚奢侈品行业研发核心技术、策划商业方案和提供服务。