Customer Service Representative(Contractor)
科氏集团
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2021-06-03
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:大专
- 语言要求:英语一般
- 职位类别:客服专员/助理
职位描述
DUTIES & RESPONSIBILITIES:
1. Manage the sales order process for the assigned market areas and customers
a) Receive, enter & process demand in accordance with customer requirements, forecast & commercial objectives as defined by sales manager
b) Track & coordinate delivery of orders & communicate details to external and internal customers
c) Issue necessary documents
2. Credit risk and billings
a) Checking Credit Limits and Past Due reports before invoicing
b) Assisting in month end closing
c) Generate commission report at the end of each quarter for Zug office to process the commission payment
3. Process customer feedback, advisories or complaints
a) Enter complaints, feedback or advisories in Customer Feedback tracking system with all necessary information to process
b) Implement the proposed solution(s) of an advisory complaint in the process & close out
4. POPS testing and implementation
a) Input orders in the testing environment
b) Generate reports from the Report Wizard
c) Help to go through the transition period
5. Forecast
a) Assisting the HK Office for collecting customer production plan information
6. Office Administration
a) Arrange appointment, travel arrangement and hotel bookings
b) Organize and assist in Exhibition and large scale business functions
c) Manage all the administrative work in the office
d) Liaise with vendors and suppliers Assist in the relocation of personnel
7. Assistant to Director
a) Arrange appointments for director.
b) Prepare and retrieve data for presentation
职能类别:客服专员/助理
公司介绍
KOCH非常注重科技投资,自2003年以来,科技领域的投资增长达到近1200亿美元,在过去五年中,该领域投资更超过150亿美元。KOCH深入各行各业,抓住机遇,发掘新潜力并进一步开拓业务疆域,为客户、合作伙伴和公司创造持续价值。这就是科氏引以为傲的“基于市场的管理“(MBM?)原则的精髓。
KOCH致力于实现互利的良性循环(VCMBs),我们目前已成功实现五大循环:工程解决方案;聚集、贸易和分销;化学过程工业;投资;以及电子和数据技术。
联系方式
- 公司地址:地址:span虹桥路一号港汇广场一期26楼07- 09室
- 电话:13817831094