Senior Customer Service Representative
诺信(中国)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2021-06-03
- 工作地点:上海-浦东新区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语精通
- 职位月薪:15-20万/年
- 职位类别:物流专员/助理
职位描述
Job Summary
Handle OTC(order to cash) process for multiple lines of business in China, including quotation in SAP, sales order entry in SAP and order management; Customer portal process for key accounts; Contract clauses review and advices of amendments.
Essential Job Duties and Responsibilities
· Deal with parts inquires/orders from China sales or customers directly, and insure to complete quotations/orders entry within SLA(service level agreement) .
· Expedite sales orders’ material availability and track payment status,coordinate with multi-departments to insure on time delivery.
· Process customer portal for key accounts, such as on-line quotation, order confirmation and filling in shipping information & regularly follow up data status change on customer portal.
· Sales contract clauses review, making sure company’s STD contract terms and approved Customer contract versions applied.Coordinating NDA(Non-disclosure agreement) approval with local legal window contacts.
· SAP reporting, such as price list ,lead-time report to meet key accounts order fulfillment needs.
· Support supervisor of OTC process optimization.
· Participate and take on additional assignments and projects as required.
· China direct orders entry and management; Coordinating with each function as planning, pricing etc. for smooth order entry process.
· Coordinating shipping with US, Germany and China factories; Work with forwarders on I/E handling.
· I/E related documents collecting and filing.
Education and Experience Requirements
· College degree or above majoring in Logistics or related field.
· 3-5 years related experience in order processing or customer service.
· Working experience in foreign-invested manufacturing enterprise preferred.
· Import and export orders management background would be a plus point.
Preferred Skills and Abilities
· Highly motivated and self-disciplined; self-motivated, customer oriented.
· Loyalty, hardworking, careful working attitude.
· Good communication skills & team worker.
· Fluent in written English. Fluent in oral English would be a plus point.
· Basic knowledge on finance aspect.
· Familiar with Excel, PPT.
· ERP key user (SAP key users in SD module preferred).
Working Conditions and Physical Demands
8:30 AM - 5:00 PM Monday to Friday
Travel Required None
职能类别:物流专员/助理
公司介绍
Nordson has direct operations and sales support offices in a total of 30 countries; working relationships with more than 165 distributor organizations expanding worldwide presence to 57 countries
In 1991, Nordson Corporation established a representative office in Shanghai, People’s Republic of China, and later in August 1995 Nordson established a wholly owned subsidiary in Pudong, Shanghai, under the registered name of Nordson (China) Co., Ltd., with branch offices in Guangzhou and Beijing. Now with rapid and broad development in China, we have set up more than 10 sales and service liaison offices all over China.
诺信有限公司成立于1954年,是世界精密喷涂业的先导,它的设备广泛应用在热熔胶、密封胶和表面喷涂等消费产品的工业加工过程中,帮助我们的客户达到质量、生产效率和环境保护的各项目标。诺信有限公司还生产科技领先的固化系统和表面处理加工过程的系统和一些生命科技应用设备。
诺信的产品在世界上广泛应用于工具、汽车、书籍装订、建筑、容器、冶炼、电子、食品和饮料、家具、医疗、金属表面喷涂、无纺布、包装、半导体,生命科学和其他更多的工业领域中。
诺信在全球30多个国家设有直属业务分支机构,跟全球拓展到57个国家的超过165个经销商有业务联系。
1991年,诺信有限公司就在中国上海设立了代表处,随着业务的迅速发展,1995年,诺信有限公司在上海金桥进出口加工区建立了它的全资子公司--诺信(中国)有限公司, 并且在北京和广州分别设立了分支机构。1996年,作为公司战略发展的一部分,公司又成立了从事生产加工的诺信中国制造部。
联系方式
- 公司地址:中国上海市浦东新区张江高科技园区郭守敬路137号 (邮编:201203)