上海招聘

1. Order-to-cash process management

·        Manage strong Customer relationships and Sales engagement thru order-to-cash process.

·        Order risk management include but not limited to order pending, cancellation, return, credit, loose pack.

·        Cooperate closely with sales team on necessary customer visit especially for key accounts to understand and translate business requirement.

·        Support CS's to provide alternative solutions to customer inquiries.

·        Sales contract clauses review and suggestion.

·        Support on E-ordering platform promotion, internal sales and user training.

·        Lead KA’s score card and service level improvement and perform regular review with cross-functions to meet/exceed customer requirements.

·        Own regular collaboration meetings with Area sales and supply chain team to improve supply chain transparency and fit-to-market supply.

2. Support end-to-end supply chain improvement initiatives

·        Liaise with Sales and Marketing units to monitor forecast and directly liaise with customer on stock agreements.

·        Work closely with planning team to maintain proper inventory policies and conduct regular reviews of safety stock, material classification, backlog, forecast and slow/non-movers to optimal service level with minimal stock risk.

·        Build up a network with global supply chain to make sure OTD for open backlog and closely monitor priorities on supply constraints.

·        Support to drive innovative solutions for supply chain excellence.

3. Customer service capability and competency development

·        Design customer service competency framework.

·        Lead customer service assessment and development plan.

·        Provide training and on-job coaching to customer service to improve job skills with ongoing awareness of new and changing requirements.

·        Work with IT to drive digitalization, automation and system improvement projects.

·        Build up a strong solution/data/result driven mindset within team.

·        Share knowledge and continually reinforce positive internal communication with colleagues throughout the team.

·        Provide consistent leadership and serve as a role model for staff through demonstrated exemplary behavior in the management of both task and people skills.

4. Team management

·        Install KPI for CS dept. in accordance with management target and business needs.

·        Prepare reports (KPI Staff Performance) as well as ad-hoc reports where required.

·        Leverage the work allocation, level delegation with backups to ongoing bench strength development.

·        Create an environment ensuring diversity.

·        Attract, recruit, develop and retain talent.

Experience:

§ Minimum 10 years’ working experience and 5 years’ Leader role of Customer Service in MNC.  With solid experience in serving B2B customers for Key Accounts and Dealers in a size of business at approx. 0.5~2bio RMB.

§ Familiar with SD module in SAP.

Skills：

§ Excellent Interpersonal & Presentation Skills.

§ Leadership & Coaching Skills.

§ Solution Solving and Analytical Skills.

§ Strong Computer Skills required.

§ Mandarin native, English fluent (written and verbal).

Hettich was founded in 1888 and is today one of the world's largest and most successful manufacturers of furniture fittings. Over 7,400 members of staff in almost 80 countries work together towards the objective: developing intelligent technology for furniture. Hettich thus inspires people all over the world and is a valuable partner for the furniture industry, trade and craft. The Hettich brand stands for consistent values: for quality and innovation. For reliability and customer proximity. Despite its size and international significance, Hettich has remained a family business. Independent of investors, the company's future is shaped freely, humanely and sustainably.
成立于 1888 年，海蒂诗现已成为全球最`大、最成功的家具配件制造商之一。在全球近 80 个国家，每天都有超过 7,400 名海蒂诗员工在为挑战更便捷、更为智能的家具五金配件技术而不懈努力。凭借出色的智能科技与卓越的产品质量，海蒂诗深受全球广大消费者的喜爱，并成为家具制造企业、专业零售商和贸易商的宝贵合作伙伴。海蒂诗始终追求高品质产品与创新，致力于为每位消费者提供可靠的产品，与客户创建更高的亲密度。尽管具有庞大的规模以及不凡的国际影响力，但海蒂诗仍然是一家家族企业。独立于投资者，海蒂诗以自由化、人性化和可持续性创造公司未来。

现因业务发展需要诚邀所述人才加盟。