上海招聘

Role Purpose：

·       Responsible for customer service and end to end campaign management through constant liaison with clients and off-site Account team.  The primary focus of this role will be to deliver exceptional customer service with innovative solutions and continuous can-do attitude to improve the daily operation；

·       Requests for quotations will be processed by the offsite Account Management Teams in the first instance, but there is a responsibility to ensure the documentation is completed correctly；

·       Ownership of the development of client relationships act as a consultative partner to support client with operational excellence throughout the end to end process；

Key Responsibilities：

• Client Management:

1. Develops a good understanding of both the clients’ and the partners' business and industry sector;
2. Builds relationships with clients and partners and manage their perceptions and expectations;
3. Solves clients’ pain points and be a solution provider for the clients;

• Operations:

1. Project execution support;
2. Assist in coordinating day-to-day account servicing efforts with the support of offsite Account team and Sourcing team;
3. Be able to comprehend fully clients’ requirement and manage to deliver clear briefings to the offsite account teams;
4. Daily tracking and analysis of job information, ensuring that this data is communicated monthly to the - -- Management;
5. Implements and uses management information systems;
6. Ensures best practice in conjunction with wider Tag operations group;
7. Provide management information on demand;
8. Support vendor management initiatives;
9. Identify optimised opportunities for continuous efficiency improvement;

• Finance:

1. Responsible for daily financial administration task and duty;
2. Ensures best practice procedures are followed and documentation complete;
3. Ensures most competitive costs are achieved on each project;
4. Meet cost saving targets;

• Business Development:

1. Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client;
2. Identifies and develops business opportunities in line with the business plan;

Personal Development:

1. Takes responsibility for own performance management working with the support of the manager;
2. Coaches and supports peers as appropriate;

Process:

1. Ensures results of the customer satisfaction survey are acted upon where necessary；
2. Implements and uses best practice principles；
3. Implements and reviews local operating procedures manual；

• Key Qualifications and Experience：

1. OTC background with understanding of the retail environment is a must
2. Strong product knowledge of 2D, 3D print and display materialsIndustry experience in either purchasing or production management are an advantage
3. Agency background with onsite client serving experience preferred
4. Excellent communication and interpersonal skills
5. Excellent customer service skills and client management ability
6. Detail-orientated and result-driven
7. Self-motivated with can-do attitude
8. Commercially strong and numerate
9. Committed, resilient and prepared to work extra hours as required
10. Experience of working in an environment where priorities are constantly changing
11. Can manage change, and keep a clear perspective of end goals
12. Well-presented
13. PC literate (Word, Excel, email etc)
14. Strong English languages skills preferred

Tag is the leading end-to-end global creative production and sourcing partner to brands and agencies. We work with 40 of the top 100 global brands worldwide to make their marketing more effective and more efficient.
As production and sourcing specialists we offer a complementary skillset to in-house teams and advertising agencies to bring to life, extend and deploy creative ideas. As client partners, we bring a consultative and collaborative approach to developing bespoke solutions for unique needs. We balance pragmatism and imagination, supported by market-leading technology to drive efficiency, speed and transparency.

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