上海招聘

SUMMARY

Customer Service Rep is key role in Order to Cash department to effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle.

Provide service to foster and improve customer relationships and ensure customer satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Follow Albemarle’s order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)

· Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)

· Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database

· Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve.

· Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings

· Initial and ongoing confirmation and communication of order status to customers

· Manage orders and customer commitments in accordance with sales control plans defined by Business

· Assist Collections teams to resolve customer payment issues related to order fulfillment

· Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers

· Manage orders to meet monthly closing deadline

· Specific duties as may be defined by individual business needs

EDUCATION/QUALIFICATIONS

·College or university degree

Previous work experience in similar field

Basic IT skills: MS Office, quick learner for using systems.

· Good IT skills (MS Office, SAP experience is an advantage)

· Excellent problem solving skills

· Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of

other parties to the negotiations; has a good sense of timing.

· Costumer focused attitude; meet or exceed customers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect

· Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities

· Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.

· Supportive and team worker

LANGUAGE SKILLS

a. Fluent in English and Korean: Japanese language knowledge

Albemarle Corporation, headquartered in Charlotte, North Carolina, is a premier specialty chemicals company with leading positions in attractive end markets around the world. With a broad customer reach and diverse end markets, Albemarle develops, manufactures and markets technologically advanced and high value added products, including lithium and lithium compounds, bromine and derivatives and catalysts used in a wide range of applications including consumer electronics, flame retardants, metal processing, plastics, contemporary and alternative transportation vehicles, refining, pharmaceuticals, agriculture, construction and custom chemistry services.
Albemarle is focused on delivering differentiated, performance-based technologies that deliver innovative and sustainable solutions to its customers. The Company employs approximately 5,400 people and serves customers in approximately 100 countries.
Albemarle is a global supplier of specialty chemicals that benefit the world in which we all live. As a neighbor to the world, we also feel it is our responsibility to address diverse social and environmental issues, and we are committed to improving our ability to make a positive contribution to society at large.
In China, Albemarle has offices or plants in Beijing, Sichuan, Jiangxi , Dalian, Shandong, and Shanghai is the headquarter of Asia Pacific area. In Dalian, there is a shared service center.