上海招聘

Research Square is home to American Journal Experts (AJE) and the Research Square preprint platform. As a subsidiary of Springer Nature, we are hiring an Sales Support & Admin in China, to support the continuous growth of our B2B business growth and account development, along with the entire growth team members.

Research Square is passionate about making research communication faster, fairer, and more useful. Since 2004, AJE has provided manuscript preparation services to hundreds of thousands of researchers and continues to help researchers successfully communicate their work. Launched in 2018, our preprint platform is the fastest growing preprint server in the world. Preprint servers facilitate the dissemination of science by allowing for the early sharing of scientific results and enabling public conversations around the work. We have ambitious growth plans for expanding the preprint server ecosystem to include a range of valuable paid services for researchers.

We are a high-growth, mission-driven company that regularly wins awards for our workplace culture, pace of growth, and innovations. Our team embraces and fuels change, fights for simplicity, is adamantly focused on serving our customers, and applies a data-driven approach to continually improving the impact we have. Through our AJE brand, we have become the most trusted manuscript editing provider in China, and are committed to serving authors with the highest levels of editing quality and customer service in the future.

Our ideal candidate for this position will be responsible to provide admin support to the Sales team to help drive the growth of China B2B revenue, and to provide the admin assistance to the General Manager to help proceed the local projects.

Key tasks:

·         Provide any necessary administrative work including filing reports or presenting sales team with necessary documents, prepare bidding/contract docs

·         Responsible for B2B/group/B2B2C account onboarding processes, including landing page and group code setup

·         Provide any necessary data or reports to the sales team, for the customer usage/balance reporting

·         Answer phone calls from customers and deal with any customer complaints with Customer Support/Operation team and resolves the issue as necessary

·         Exerts attention to detail, as customers may have the same problems; reports the problems as necessary

·         Project management support and admin support to GM

Qualifications:

·         Bachelor’s degree or above

·         Proficient level of spoken and written English and Chinese

 

Skills/knowledge:

·         People person with good interpersonal skills

·         Great verbal and written communication skills

·         Self-motivated, results oriented and have the ownership mindset

·         Good reporting skills, administrative skills with attention to detail

·         Team spirit and support each other to succeed

Experience:

·         1-3 years of working experience, preferably with sales support related experience

·         Familiar with Microsoft Office softwares (Excel, Word, PowerPoint), expert skills in Excel

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