上海招聘

Job Description

PayPal’s Global Financial Crimes and Customer Protection (GFCCP) organization is responsible for detecting and preventing financial crimes, including money laundering and terrorism financing.  This important body of work requires clearly strong controls to properly support investigators in their critical functions.

This role requires continual collaboration with GFCCP Leaders, Subject Matter Experts, program managers, project managers and policy leaders to ensure effective translation of processes and policies into procedures and a focus on ensuring an appropriate control environment exists to support procedural requirements along.  

The individual will also be the main point of contact between the GFCCP teams and the three lines of defense and all the activities associated to these including issue identification, reporting and management.

The successful candidate will be dedicated to the ongoing development, improvement and maintenance of existing global procedural documentation in a fast-paced, deadline driven environment. 

The Internal Controls Specialist responsibilities include, but may not be limited to:

?         The development of GoPay GFCCP procedures

?         Evaluating policy documents for translation into procedural requirements;

?         Researching, developing, writing and/or editing procedures ensuring effectiveness, consistency and adherence to established enterprise and departmental policies and guidelines;

?         Identifying and resolving procedural gaps or inconsistencies;

?         Producing end user documents including internal communications;

?         Ensuring the established procedures approval process is followed by managing review cycles and maintaining accurate approval records;

?         Maintaining accurate archives of master procedures and prior versions in the appropriate repository;

?         Ensuring that the publications system inventory and procedures request database are up to date and accurate;

?         Maintaining and reporting of current procedural request pipeline including the status of documents pending and in process through regular communications to Procedures management; and

?         Leading strategies to improve workflow and identify efficiencies by evaluating current documentation and making recommendations for change where appropriate.

• Support coordination of internal and external exams and regulatory requests for Global Financial Crimes & Customer Protection (GFC&CP).
• Track in-bound exam and regulatory requests to distribute across all GFC&CP teams for fulfillment.
• Collaborate with appropriate GFC&CP stakeholders to provide responses during internal and external exams, and in response to final exam report findings.
• Collect GFC&CP stakeholder responses and perform initial review to evaluate adequacy of the information.
• Use Pulse Exam Management tool to track all issues including Self Identified Issues.
• Support development of materials and presentations in regulatory and internal exam meetings/presentations.
• Maintain inventory of all issues and regulatory responses to leverage for future requests and enhance efficiency.

?         Draft monthly/quarterly exam and regulatory updates for GFC&CP leadership.

Requirements

·       Demonstrated proficiency in writing and workflow analysis

·       Excellent verbal and written communication skills

·       Demonstrated collaborative leadership skills

• Proven ability to tailor messages to the appropriate audience
• Keen attention to detail and the ability to execute against multiple deadlines simultaneously in a fast-paced, changing environment
• Ability to identify and solve problems, work effectively with staff at all levels, and function in a team environment.
• Demonstrated ability to prioritize projects in a dynamic environment
• Anticipates and handles issues proactively, committed to seeking opportunities for improvement and increasing efficiency
• Interfaces with all levels of management appropriately, negotiating and influencing to build consensus
• Strategic thinker with ability to create processes that are consistent and sustainable
• Ability to conduct data-driven analyses of problems and proactively present solutions
• Ability to effectively challenge processes and feedback in a professional and courteous manner
• Proficiency in Microsoft Office and Adobe Professional products

Experience

?         Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field

?         A minimum of two years of related professional experience, such as technical/procedural writing, investigations, or instructional design, preferably in Banking or AML/BSA functions

PayPal（纳斯达克股票代码：PYPL）是全球使用广泛、深受消费者信赖的电子钱包。自1998年成立至今，PayPal一直致力于引领在线支付革新，日处理交易量达到1,250万笔。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，用户无需透露财务信息即可付款，并且可以使用PayPal账户余额、银行账户、PayPal Credit及信用卡等多种资金来源进行支付。

PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。全球近8000名员工以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。

在中国，PayPal致力于帮助中国商户和中国消费者接入广阔的国际市场，同时以全球领先的风险管理和保障服务确保交易安全。PayPal 拥有独特的优势和领先地位，能够帮助中国商户和消费者在全球市场获得新的商机.

PayPal 上海运营中心-概况
PayPal上海运营中心坐落在繁华的陆家嘴，目前，我们拥有接近900名员工。我们秉持以客户为中心的理念，鼓励创新与合作，并提供多元且持续的学习和发展机会！PayPal倡导“快乐工作、快乐生活”，我们不仅为员工们提供宽敞舒适的工作环境，还准备了放松身心的众多设施，比如活动室（瑜伽/舞蹈等）、乒乓球桌、X-box,、桌上足球，甚至还有按摩椅！公司还设有Toastmaster Club, 为想要提高英语/中文领导能力和公众演讲能力的同事提供学习和实践的机会。此外，为鼓励员工“Work Hard, Play Hard”，每年我们都会组织丰富多彩的室内外活动，比如Family Day 、Diamond Show 、Outing等。在中西方传统节日里，如妇女节 、中秋节、万圣节、圣诞节等，我们也会举办各类主题的庆祝活动。公益事业也是PayPal关注的主题之一，上海运营中心的同事从未在公益活动中放慢过脚步：我们参与过冬日捐衣 、募捐活动之“一个鸡蛋的暴走” 、公益竞拍等许多活动。PayPal上海运营中心的规模还在不断壮大，但我们自始至终都是一个温暖的大家庭。

PayPal 上海运营中心-业务
PayPal上海运营中心主要通过电话和邮件的形式，向来自亚太区包括中国大陆、中国香港、中国台湾、日本、韩国等国家地区的用户提供服务，及时帮助他们解决在销售和支付过程中遇到的各种问题。我们的服务语言包括普通话、粤语、日语、韩语等。主要服务部门包括客户支持、超级卖家账户管理、反欺诈风险管理、品牌风险管理等。

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