上海招聘

Purpose of the role:

Responsible for the operation management of the project office building, responsible for the work plan and goal setting of the overall operation of the office building, work distribution, and control of quality and efficiency. Submit work report on time and put forward various work suggestions in time to ensure the overall efficiency of the work and the improvement of the working ability of employees. Provide quality services to office building tenants to achieve high-quality service satisfaction. Communicate smoothly with the relevant departments of the company, and maintain good coordination and cooperation with various government authorities.

负责项目办公楼的营运管理工作，负责办公楼整体营运的工作计划与目标制定，工作的分配，以及质量、效率的把控。按时提交工作汇报，及时提出各项工作建议，保证工作整体效率以及员工工作能力的提升。为办公楼租户提供优质服务，达到优质的服务满意度。与公司相关部门沟通畅通，并与政府各执能部门保持良好的协作配合。

Responsible for:

• 负责保障办公楼安全运行，维护正常经营秩序

• Responsible for ensuring the safe operation of office buildings and maintaining the normal operating order

• 办公楼质量体系认证

• Office building quality system certification

• 费用催缴、租户装修进展

• Expense collection and tenant decoration progress

• 处理现场突发事件，及时上报并进行经验总结

• Handle on-site emergencies, report in time and summarize experience

• 办公楼营运质量管理、服务品质提升

• Office building operation quality management, service quality improvement

• 办公楼紧急预案的制定，演习

• Office building emergency plans, exercises

• 政府工作对接

• Government work docking

• 负责办公楼营运年度预算的审核及提报

• Responsible for reviewing and reporting the annual budget of office building operations

• 负责办公楼营运费用支出的初步审核

• Responsible for preliminary review of office building operating expenses

• 负责办公楼营运费用支出的月度、年度统计

• Responsible for monthly and annual statistics of office building operating expenses

• 办公楼服务台增值服务物品使用监督审核

• Office building service desk value-added service goods use supervision and review

• 负责每月租金等费用催缴

• Responsible for payment of monthly rent and other expenses

• 解国家相关政策法规，以及变更情况

• Understand relevant national policies and regulations, and changes

• 负责制定和完善营运管理的相关管理制度和标准

•  Responsible for formulating and improving relevant management systems and standards for operational management

• 办公楼管理体系认证

• Office building management system certification

• 检查各项工作要求节点，维护整体对外形象

• Check various work requirements nodes and maintain the overall external image

• 工作报表的准时，准确提交

• Work report submitted on time and accurately

• 如期完成租户费用催缴工作，租户装修进度

• Complete the tenant fee collection work as scheduled and the tenant decoration progress

• 配合推广活动

• Cooperate with promotional activities

• 部门例会与培训开展

• Regular department meetings and training

• 突发事件处理，预案演练

• Dealing with emergencies, plan drills

• 公司安排的其它工作

•  Other work arranged by the company

• 公司各部门沟通

• Communication between various departments of the company

• 监督客诉处理进度、及反馈结果

• Supervise customer service regarding complaints progress and feedback responses

• 负责顾客满意度调查，采集信息及总结分析

• Responsible for customer satisfaction survey, collecting information and summarizing analysis

Qualifications/ Experience/Skills:

• 管理相关本科及以上学历

• Bachelor degree or above in management

• 商业地产营运管理岗位10年及以上从业经验

• 10 years of experience in commercial real estate operations management

• 有办公楼整体营运管理经验者优先考虑

• Experience in overall operation management of office buildings is preferred

• 目标感强,团队驾驭能力强,良好的统筹协调能力

• Goal-getters, strong team management ability, good overall coordination ability

• 熟悉和掌握相关政策法规

• Familiar with and master relevant policies and regulations

• 良好的英文口头表达和书写能力

• Good oral and written English skills

• 具有一定的外联资源

• Networking with external parties

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