Capacity Planning Manager（亚马逊)
成都天府人才行动
- 公司规模：150-500人
- 公司性质：国企
- 公司行业：计算机软件 非盈利机构
职位信息
- 发布日期：2013-03-26
- 工作地点：天津
- 招聘人数：若干
- 职位类别：其他
职位描述
This is a key role which will be responsible for forecasting and Operational head-count planning of TianJin CS contacts. Work location will be at Tian Jin.
? Responsible for generation and publication of daily, weekly CS Capacity planning reports.
? Accountable for the creation of CS daily/ weekly schedules based on the contact forecasts received weekly. Determine the appropriate staffing levels that are needed on a daily/weekly/ basis to achieve target service levels. Generate and communicate weekly/monthly rosters schedule for CSAs.
? Monitor and manages daily capacities and Service level management. Ensure that daily/weekly/monthly shifts are optimally planned to meet customer needs whilst taking into account the CSAs' working hours and vacation requests.
? Provides communication to Operations regarding over and understaffing and gives direction regarding actions to be taken.
? Responsible for reporting on service level misses and the completion of root cause analysis and dive deeps for variances versus plan.
? Communicate and interface effectively with Operations and Support functions to provide internal customers with information/data needs in a timely manner.
Basic Qualifications
? Strong oral and written communication skills both in Chinese and English
? Ability to think clearly, analyze quantitatively, problem-solve and prioritize.
? Strong bias for action and ability to prioritize with a hands-on attitude.
? Innovative, team oriented, and an effective communicator.
? Candidates must be able to think and act both strategically and tactically.
? Ideas-driven and creative in finding solutions/ designing improved methods, systems and processes.
? Attention to detail and high capability for data mining and analytical work.
Preferred Qualifications
? With planning/forecasting background with prior headcount, shift planning and Rostering experience.
Internal Job Description
? Responsible for generation and publication of daily, weekly CS Capacity planning reports.
? Accountable for the creation of CS daily/ weekly schedules based on the contact forecasts received weekly. Determine the appropriate staffing levels that are needed on a daily/weekly/ basis to achieve target service levels. Generate and communicate weekly/monthly rosters schedule for CSAs.
? Monitor and manages daily capacities and Service level management. Ensure that daily/weekly/monthly shifts are optimally planned to meet customer needs whilst taking into account the CSAs' working hours and vacation requests.
? Provides communication to Operations regarding over and understaffing and gives direction regarding actions to be taken.
? Responsible for reporting on service level misses and the completion of root cause analysis and dive deeps for variances versus plan.
Communicate and interface effectively with Operations and Support functions to provide internal customers with information/data needs in a timely manner.
Location: 天津市武清区,有班车
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Key points: (请在报告中附上以下问题的描述)
1. 排班经验 （人员规模/班次模式/排班方法）
? Responsible for generation and publication of daily, weekly CS Capacity planning reports.
? Accountable for the creation of CS daily/ weekly schedules based on the contact forecasts received weekly. Determine the appropriate staffing levels that are needed on a daily/weekly/ basis to achieve target service levels. Generate and communicate weekly/monthly rosters schedule for CSAs.
? Monitor and manages daily capacities and Service level management. Ensure that daily/weekly/monthly shifts are optimally planned to meet customer needs whilst taking into account the CSAs' working hours and vacation requests.
? Provides communication to Operations regarding over and understaffing and gives direction regarding actions to be taken.
? Responsible for reporting on service level misses and the completion of root cause analysis and dive deeps for variances versus plan.
? Communicate and interface effectively with Operations and Support functions to provide internal customers with information/data needs in a timely manner.
Basic Qualifications
? Strong oral and written communication skills both in Chinese and English
? Ability to think clearly, analyze quantitatively, problem-solve and prioritize.
? Strong bias for action and ability to prioritize with a hands-on attitude.
? Innovative, team oriented, and an effective communicator.
? Candidates must be able to think and act both strategically and tactically.
? Ideas-driven and creative in finding solutions/ designing improved methods, systems and processes.
? Attention to detail and high capability for data mining and analytical work.
Preferred Qualifications
? With planning/forecasting background with prior headcount, shift planning and Rostering experience.
Internal Job Description
? Responsible for generation and publication of daily, weekly CS Capacity planning reports.
? Accountable for the creation of CS daily/ weekly schedules based on the contact forecasts received weekly. Determine the appropriate staffing levels that are needed on a daily/weekly/ basis to achieve target service levels. Generate and communicate weekly/monthly rosters schedule for CSAs.
? Monitor and manages daily capacities and Service level management. Ensure that daily/weekly/monthly shifts are optimally planned to meet customer needs whilst taking into account the CSAs' working hours and vacation requests.
? Provides communication to Operations regarding over and understaffing and gives direction regarding actions to be taken.
? Responsible for reporting on service level misses and the completion of root cause analysis and dive deeps for variances versus plan.
Communicate and interface effectively with Operations and Support functions to provide internal customers with information/data needs in a timely manner.
Location: 天津市武清区,有班车
---------------------------------------------------------------------
Key points: (请在报告中附上以下问题的描述)
1. 排班经验 （人员规模/班次模式/排班方法）
公司介绍
成都，一座来了就不想离开的城市。历来“沃野千里、水旱从人、不知饥馑、时无荒年” ，被誉为“天府之国”。近年连获“未来10年全球发展最快城市”“全球最佳新兴商务城市”“外商在华投资首选城市”、“中国最具幸福感城市”“中国十大最具经济活力城市”、“中国城市综合实力十强”、“中国最佳旅游城市”、“中国十大最具文化底蕴城市”、等殊荣。
今天，具有深厚的文化底蕴、优美的人居环境，秉承和谐包容、智慧诚信、务实创新精神特质的成都，正以巨大的吸引力向天下发出邀请：软件人才，圆梦天府。成都高新区1991年经国务院批准为首批国家级高新区，经过十多年的努力，已形成以电子信息产业、生物医药产业、精密机械制造为主导的三大产业体系，聚集了IBM、SAP、西门子、诺基亚、阿尔卡特、摩托罗拉、爱立信、英特尔、德州仪器、友尼森、美国芯源、华为、中兴等全球知名企业。截止2011年底，已经有100余家财富世界500强和国际知名企业在高新区建有自己的企业或分公司。
近几年来，成都高新区把软件及信息服务产业作为战略产业来抓，天府软件园等产业发展载体投入使用。引进了EMC、腾讯、赛门铁克、微软、NEC、智乐、GE、TCL等一批知名企业，聚集了科胜讯、松翰科技、富士通、凹凸等一批知名IC设计企业，成功培育了卫士通、迈普、国腾、任我行等一批本土软件企业。软件及信息服务产业正成为成都产业发展的新亮点。
良禽择佳木而栖，人才遇知音而行。成都，是软件及信息服务产业发展的沃土，是软件英才圆梦的天府。
为了满足和适应成都软件及信息服务产业迅猛发展的需要，持续构建人才与企业之间合作、交流、加盟的平台，自2007年开始，成都高新区已连续5年组织区内100余家知名企业先后在全国几大主要城市开展“成都天府人才行动”招募优秀人才！
今天，具有深厚的文化底蕴、优美的人居环境，秉承和谐包容、智慧诚信、务实创新精神特质的成都，正以巨大的吸引力向天下发出邀请：软件人才，圆梦天府。成都高新区1991年经国务院批准为首批国家级高新区，经过十多年的努力，已形成以电子信息产业、生物医药产业、精密机械制造为主导的三大产业体系，聚集了IBM、SAP、西门子、诺基亚、阿尔卡特、摩托罗拉、爱立信、英特尔、德州仪器、友尼森、美国芯源、华为、中兴等全球知名企业。截止2011年底，已经有100余家财富世界500强和国际知名企业在高新区建有自己的企业或分公司。
近几年来，成都高新区把软件及信息服务产业作为战略产业来抓，天府软件园等产业发展载体投入使用。引进了EMC、腾讯、赛门铁克、微软、NEC、智乐、GE、TCL等一批知名企业，聚集了科胜讯、松翰科技、富士通、凹凸等一批知名IC设计企业，成功培育了卫士通、迈普、国腾、任我行等一批本土软件企业。软件及信息服务产业正成为成都产业发展的新亮点。
良禽择佳木而栖，人才遇知音而行。成都，是软件及信息服务产业发展的沃土，是软件英才圆梦的天府。
为了满足和适应成都软件及信息服务产业迅猛发展的需要，持续构建人才与企业之间合作、交流、加盟的平台，自2007年开始，成都高新区已连续5年组织区内100余家知名企业先后在全国几大主要城市开展“成都天府人才行动”招募优秀人才！