上海招聘

Responsibilities

· Candidate will be based in the Shanghai NRF LLP office, and be a member of the Asia IT Support team.

· Provide 1st and 2nd level IT desktop support for both the Shanghai and Beijing offices, but also be proactive in supporting users from other offices as well.

· Liaise directly with end users when dealing with their issues and queries. Owning the issue and dealing with it from the beginning to closure.

· Liaise with Asia IT Support and other IT team members as and when required to resolve issues

· Assist users with data downloads and upload requests.

· Always adhere to the firm’s IT security policies and best practices.

· Comply with the in house Information Technology procedures and protocols to guarantee a high level of service to all users

· Monitor and deal with issues / queries logged in the firm’s IT ticketing system which may involve liaising with team members from Asia and other offices.

· Log new issues / queries / problems in the firm’s IT ticketing system and assign to the appropriate team for resolution. This may require you to chase / escalate issues, and test fixes provided by the product specialist and/or vendor.

· Set-up / configure / support iOS devices (iPhone and iPad)

· Setup and support the firm’s remote access environment on Windows OS and iOS platforms.

· Image PCs & Laptops and setup for end users

· Assist with IT equipment relocation when users move desks.

· Assist in the setting up and support of presentation/training laptops, projector, *** equipment, and / or video conferencing equipment in conference rooms as and when requested

· Provide end user training and induction training for new joiners

· Perform application and system testing, and provide feedback as and when required

· Help to maintain and update all office’s IT inventory lists

· Liaise with external vendors / engineers as and when required.

· Log calls with vendors to arrange for faulty hardware to be fixed / replaced.

· Contribute articles and information to the IT Asia Knowledgebase

· Work on IT project related tasks as and when required by the head of Asia IT and /or your manager

· Be able to work evenings or weekends as and when required by project work or other IT related work.

· May need to travel to other Asia office locations.

Requirements

• Post-graduate or Diploma holder in IT / Computer studies field.
• Have at least 2 years work experience in an IT service desk environment.
• Working knowledge of Microsoft Windows and Microsoft Office products essential.
• Be flexible with working hours as nature of job may require working late evenings and/or weekends as and when required
• Previous experience in a law firm preferred.
• Knowledge of working with MacOS and iOS devices is desirable.
• Ability to manage, prioritise tasks and able to work under pressure
• Tenacity to follow through on allocated tasks to successful completion.
• Enthusiastic, highly motivated and can work unsupervised.
• Must have a “best practice” customer service attitude.
• Must be able to work in a team environment.
• Be pro-active in managing issues.
• Show initiative and not be shy to come up with new ideas.
• Excellent communication skills. Be fluent in written and spoken Mandarin. Additionally, applicants must have very good written and verbal English skills sets.

Norton Rose Fulbright LLP


Norton Rose Fulbright LLP is part of Norton Rose Fulbright, a global legal practice providing the world’s pre-eminent corporations and financial institutions with a full business law service from offices across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

Our Shanghai office is a testament to our commitment to the Chinese legal market. As a commercial and financial powerhouse, Shanghai is a core part of our China offering and our presence here directly benefits our clients in the Yangtze Delta region. With our team of lawyers in Shanghai, we deliver a robust service to clients investing in China and to Chinese clients looking to do business abroad.

Our team in Shanghai has experience of advising on a wide range of legal issues and transactions in China. The team also represents clients based in China on their activities in Asia, Middle East, USA, Canada, Australia, Europe and Africa.