上海招聘

Responsibilities:

1. Management of QA team;

2. Implement and follow QA process;

3. Ensure related reports of management process in call center presented timely;

4. Discuss the solution with operations against client satisfaction results;

5. Organize the discussion in department and company regularly, review QA standard.

6. On behalf of QA department to participant in client meetings and QA standard meetings;

7. Responsible for COPC certification;

8. Follow up and improve company process, proficient in EXCEL and POWER POINT；

9. Can achieve the quality related KPI target in first 3 month after project implemented.

Requirements:

• Bachelor degree or above, quality testing related major is preferred;
• At least more than 2 years’ operation management experience or more than three years’ QA experience in Hong Kong Company. Preferable with HK banking related experience；
• Excellent communication and organization skills；
• Fluent writing and verbal communication in English, Mandarin and Cantonese；
• Excel skill and PPT presentation skill test.

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。