上海招聘

Position Title: Technical Writer 

Position Reports To: Manager, Training 

Job Purposes:  

Infor is looking for a Technical Writer for the Education Nexus Learning and Development team within the Education department.  The Technical Writer will be responsible for creating content, maintaining documentation, and validating information that covers the Infor Nexus platform features and functionalities within the Nexus organization.

The Technical Writer will initiate training curriculums for internal and external customers, using a variety of instructional methods.  Success in this role will be measured through timely completion of projects, ability to be a self-starter, and customer satisfaction.

  Job Responsibilities:

• Develop new information and user manual based on product functionality.

• Revise and organize existing documents, identify gaps in the documentation, and fill them.

• Define the scope of assigned work with a thought out timeline, estimation of work, and monitoring process.

• Modify documentation plan and meet delivery requirements to accommodate scope changes and tight deadlines

• Publish, maintain, and validate all documents in an in-house knowledge base repository.

• Edit the work of various contributors to ensure a consistent voice and uniform content.

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• Experience, Skills, and Job Competencies:

• Knowledge of technical writing and training experience preferred.

• Experienced in authoring/designing sophisticated help systems for the software industry.

• Proven ability to communicate complex technical concepts clearly and effectively.

• Experienced at owning a documentation project from inception through delivery.

• Experience in a financial or supply chain application environment preferred.

• Experience with web-based applications preferred.

• Experience with e-learning tools preferred, e.g., Adobe Captivate, Camtasia.

• Minimum of a Bachelor's degree

• Excellent command of both spoken and written English & Chinese/Mandarin

Infor is a global enterprise leader in business cloud software and a strategic technology partner for more than 68,000+ Enterprise and SMB companies.Enterprise software solutions that are built for the cloud,built for your industry.From Manufacturing to Healthcareto Retail and Fashion, we cover all industries and have ERP end-to-end solutions that are brought together by artificial intelligence technology.To learn more about Infor, please visit: *************.