上海招聘

Base Function:

The purpose of the job is to lead the customer service members of the team to ensure professional, efficient and timely customer service to customers, sales staff, agents and suppliers for the complete order-to-cash process, as a group leader, this role also need to provide the professional operation guidance to the team, include but not limited at SAP guidance, process guidance and to support the team members to achieve the relevant KPIs. And she/he also need to contribute at any SAP system testing and enhancement projects.

Responsibilty:

• Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner
• Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties   
• Assist Manager to develop and implement an effective and reliable back up system for the customer service team. Coordinate and align with other teams when required   
• Respects all policies and procedures and proactively “lives” them.   
• Participate in Internal and external audits     
• Assist supervisor/manager to participate in projects. Bring in experience, address issues and challenge current practices     
• Assist supervisor/manager to provide training, guidance, and functional expertise as needed to assist and train colleagues  in CS team   
• Capable to serve strategic and important customers i.e. global accounts or distribution   
• Assist supervisor/manager to check accuracy of Customer  
• Master Data in the SAP system in liaison with Master Data Focal point   
• Handles and assist other team member to resolve customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines. 
• Monitors payments and, where necessary, supports Finance with the calculation of rebates. Requests credit and debit notes for price corrections. 
• Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents). 

LyondellBasell (NYSE: LYB) 是全球***的塑料、化工和炼油公司之一。在遍布全球的员工的努力下，LyondellBasell 生产对于推进应对现代挑战所需的解决方案起着重要作用的材料和产品，例如，通过轻质弹性包装增强食品安全，通过更坚韧、更多用途的管道保护供水的纯度，改善道路上众多汽车和卡车的安全性、舒适度和燃效，以及确保电子和电器设备功能的安全性和有效性。LyondellBasell 的产品广销 100 多个国家，是世界上***的聚合物生产商，同时也是主要的聚烯烃技术授权商。2020 年，LyondellBasell 连续3年荣获《财富》杂志“全球最受尊敬公司”殊荣。