上海招聘

岗位职责:

MAIN RESPONSIBILITIES:

1/ PROBLEM SOLVING - I manage problem solving to ensure the correct functioning of the application(s) production environment or IT infrastructure in the responsible sites

-Resolve tickets (incidents and change requests) as they arise and process them in a qualitative manner
-Reproduce, diagnose and qualify problems
-Take corrective actions, directly at my own level, or by alerting other teams whilst prioritising the more critical cases
-Follow standard procedures for proper escalation of unresolved issues to the appropriate teams
-Use the necessary resources to respond to incidents (taskforce etc.)
-Analyze root causes and follow-up until the problem is closed.
-During incident resolution loop, communicate to users about impacts, workaround, resolution progress, root cause, and solution
-Oversee incidents resolution (forecasting, priorities) with customer service in mind (reactivity, relevance, fulfilment of commitments)
-Raise awareness and provide POs with guidance in terms of the improvements required to reduce the number of incidents and user requests
-Define duty cases with users and implement duty process
-Participate in duty process

2/ OPERATION - I guarantee a secure, reliable, and available IT application / environment

-Create or implement monitoring scenarios to prevent incidents to happen and to ensure functions are running normally on production environment
-Know the contracts for my technical / applicative perimeter and guarantee its update and respect (licences bought/installed, used perimeter, penalties, date of end, ...)
-Know the infrastructure (data exchange, network, architecture, etc) of my technical / applicative perimeter in order to ensure its sustainability
-Respect and make respected the purchases policy
-Place orders to referenced suppliers
-Check that developments sent into production function correctly
-Communicate with uses about technical intervention (including digital product release deployment) from the planning till the closure
-Commit aligned SLA (service level agreement) and service KPI (key performance indicator), define incidents escalation process, to meet user expectation
-Guarantee the production environment security and continuity (DRP, BCP, re-start conditions), compliant with the service agreement
-Run diagnostics, create and update activity dashboards/performance reports, analyze them and decide on pro-active action plans

3/ INDUSTRIALIZATION - I guarantee documentations and autonomy of IT product(s) support activity so that IT product(s) can be well used and satisfied by final customers

Produce documentation for solution operation and support, and communicate on its availability
Build a knowledge base using the resolutions of the most common incidents
Train and develop skills and autonomy in all the teams involved in incident resolution
Assess individual job skills and support process regularly
If necessary, produce training materials (provision of environments, documentation) and am involved in training user teams

4/ DEPLOYMENT AND COORDINATION - I deploy local/global solutions into local, and coordinate IT resources to meet project objective or business activity target


Take part in project deployment quality and schedule decisions, in line with project deadlines and user expectations, by arranging deployment by phases if necessary
Take part in product release deployment quality and schedule decisions, in line with impacts to users and user expectations.
Analyze project deployment needs of resources; act, manage and coordinate company internal resources, and/or 3rd party resources in accordance with the subcontracting policies
Organize business important activities and big events from IT perspective
Ensure timely and high-quality completion of of my site opening, relocation, expansion or closing

任职资格:

Main know-how

Good technical understanding as well as understanding of the user and their needs -
Detailed knowledge of Decathlon IS - Work in a network and collaborate in a team -
Communication: confident speaker, able to adapt their language to different audiences,
able to formalise, summarise, formulate ideas clearly and make suggestions
Manage priorities - Organisation / Supervision skills - English - Continuous improvement

迪卡侬公司简介：
在迪卡侬，超过8万名员工在全产业链的岗位上努力工作，
致力于为全球40个国家，1300多家商场的当地运动爱好者提供出色的产品及服务，
我们尽全力，让***泛的大众，同怀运动愿望，共享运动欢益！
迪卡侬集团于1976年在法国创立，开创了把所有的运动汇集在一个商场内的销售概念。集团致力于大众运动领域，是全球体育用品的设计者和品牌的缔造者，同时也是运动用品的零售商，集团集运动用品研发、设计、品牌、生产、物流及全渠道零售为一体，目前在全球40个国家拥有1300多家商场，员工超过80000人，在中国截至2018年1月，已有266家商场遍布全国106座城市，同时电子商务业务已经覆盖390余个城市。

迪卡侬亚太技术与支持中心简介：
我们是迪卡侬亚太区技术与支持中心，
我们是一个130多人的团队，
我们为迪卡侬中国和亚洲其他国家提供专业的方案，服务和技术支持，业务覆盖工业生产，采购，全渠道零售以及供应链，
我们不断技术能力和项目能力，完善策略，优化流程， 提升客户满意度，
作为技术合作伙伴，我们是迪卡侬集团在数字化和平台转型中的核心推动者。

加入我们吧，一起实现迪卡侬的平台转型！


简历（中英文）发送到：
recruitment.edp@decathlon.com