上海招聘

Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外，主要职责包括但不限于：

Customer Service客户服务

1. To ensure the entire team understands the need to deliver consistent, friendly and responsive service
   确保所有团队成员都理解为顾客提供始终如一、亲切友好服务的必要性。

2. To ensure the Lane Crawford standards of service are consistently executed at all times
   确保贯彻执行连卡佛服务标准。

3. To demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff
   乐意了解最新的趋势和时尚，并与顾客和员工进行交流

4. To take every opportunity to exceed the customers’ expectations by being proactive and handling and resolving customer complaints efficiently and courteously
   积极主动、高效亲切地处理和解决顾客投诉，抓住一切契机让顾客得到超越预期的结果。

5. To monitor the after sales service activities such as dispatch and delivery
   监督售后服务活动，如发货、送货等。

6. To monitor staff scheduling to ensure there are sufficient staff available in the retail selling area at all times to provide expected standards of service and to build the business on all day parts
   监督员工排班，确保零售区域始终都配备足够的员工，始终为顾客提供预期的高标准服务并开展业务。

7. To build and actively communicate with the VIP customers of the store
   与店铺VIP顾客建立良好关系并积极交流沟通

8. To solicit feedback from customers and share this feedback with appropriate people
   征求顾客反馈并与有关人员共享反馈。

9. To execute a plan, based on Mystery Shopper Feedback, to improve the customer satisfaction for the store and increase their loyalty to Lane Crawford
   根据神秘顾客反馈执行行动计划，提高顾客对店铺的满意度和对连卡佛品牌的忠诚度。

   Sales & Profit销售及盈利

10. To achieve agreed sales targets for store taking corrective action to improve unsatisfactory performance
    实现议定的店铺销售目标，采取纠正措施提高销售业绩。

11. To be proactive in identifying selling and cost control opportunities that will help achieve, and exceed, the sales targets
    主动发现销售机会和成本控制机会，帮助实现并超越销售目标。

12. To monitor and control the payroll and all related expenses
    监控薪酬以及所有相关费用。

13. To establish a balanced range of merchandise suited to the customer profile of store. Make recommendations for changes and improvements to maximize sales potential within the store

    对商品种类进行平衡配置，以匹配店铺各类客户；提出变更与改进建议，***程度地挖掘店铺销售潜能。

14. To be proactive in understanding the competition, communicate activities and take action to minimize loss of Lane Crawford market share
    积极主动了解竞争、通报竞争对手的活动，并采取措施***程度地降低连卡佛市场份额损失。

    Communication 沟通

15. To run the daily all store communication briefing using it as an opportunity to build and reinforce team spirit through reward and recognition, and appropriate motivational activities
    实施店铺每日通报会制度，采取奖励和表彰的手段以及适当的激励活动，使通报会成为树立和加强团队精神的机会。

16. To communicate sales targets, and achievement against targets, to the sales teams on a daily basis
    每天向销售团队成员传达销售目标以及目标完成情况。

17. To ensure that all in store communication is up to date, to standard and relevant

    确保所有店内交流及时进行，达到要求标准，且目的明确。

18. To work with Brand Creative and Merchandise Planning teams to maintain world class presentations in store and in window that communicate key trends and promotional activities
    与品牌创意与营销策划团队合作，打造世界***的店铺与橱窗展列，传递重要的流行趋势，宣传促销活动。

19. To ensure regular communication with Architecture and Planning team on all matters relating to building maintenance
    确保定期与工程项目部交流所有建筑物维护相关事宜。

20. To fully understand and be able to communicate our Omni-channel offerings to staff, ensure all staff understand the need for a seamless customer experience, on and off line
    充分了解并能向员工传达我们的全渠道供货模式，确保所有员工都了解提供线上线下无缝客户体验的必要性。

    Company Culture and Values企业文化与价值

21. To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at all times

    充分实践连卡佛愿景，热情，学习，协作的价值观以及领袖守则，并时刻传递客户服务承诺

22. To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives

    与同事建立协作关系确保达成公司业务计划，部门及个人目标

23. To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

    强化连卡佛传承，品牌基因及文化-通过抓住每个机会分享故事及成功经验

24. To personally demonstrate the Lane Crawford Leadership Code Behaviors and use these as a tool to coach and develop team members and colleagues

    展示个人连卡佛领袖守则行为并将其作为工具运用于指导及发展团队成员和同事

25. To fully participate in the PDP process, developing knowledge and understanding of your team member strengths and development opportunities using PDP Tools

    参与绩效发展计划的全部流程，并通过其拓展知识并了解团队成员的优势和发展契机

26. To take appropriate corrective action (in consultation with HR Department) with employees who do not achieve required standards of performance and behavior

    对未达到标准绩效及行为标准的员工实施适当的纠正措施（可咨询人力资源部）

27. To build a personal connection with each team member, taking time to understand them individuals and identify ways to motivate, retain and engage them

    与部门各成员建立联系，花时间了解每位成员并发现激励，保留，推动他们每个人的方法

店铺管理和人员管理经验

英语流利者优先

脚踏实地，刻苦耐劳型优先

开拓职场新视野，加入我们的时尚世界！

连卡佛创建于1850年，是一家高端奢侈品牌专门店，为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店，连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。

秉承领先行业的服务水平，连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来***的购物体验。除此之外还提供个性化服务，如礼宾服务，个人造型顾问，个人美容顾问，网上订货和门店退换服务。

连卡佛闻名全球的创造力被公认为业内的标杆。

如果您踌躇满志，并期待将自己打造成为一流的零售专家，连卡佛将为你提供令人兴奋的就业平台，与同行业中***的人才一起发展壮大。
 
员工发展：

在连卡佛，我们旨在投资发展卓越的团队。与其他雇主不同，我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚，并获得与世界一流设计师合作的宝贵机会，发展成为新一代的领导者。

我们的愿景： 同心协力，成就时尚新风潮

我们的价值观：热诚投入，团队合作，尊重别人，承担责任，诚信廉洁，勇于创新