上海招聘

Job Description

Summary

Enterprise Infrastructure, the IT Infrastructure group at Ubisoft, is looking for a talented Operation Manager to support their growth as our new colleague.

As part of this domain, you’ll be joining Ubisoft’s IT and more specifically responsible for the corporate infrastructure and provides services required by all teams at Ubisoft such as networking, storage, directory services, system configuration and deployment tools.

In this role, you will support the Regional Manager in overseeing work quality and service level for the team under his/her management. The incumbent will help follow up on and validate the team’s work and coach team members all while bringing your communication, analysis and organization capabilities to the table.

 

Responsibilities

·        Manage a technical team with its capacity resource allocation as per priorities to ensure smooth execution of IT strategy and clean roll out of projects;

·        Lead operation systems and processes improvement to accommodate the hypergrowth of Ubisoft systems while ensuring we keep uptime and quick service restoration in case of incidents;

·        Develop KPI and data driven system availability reporting and ensure monitoring of adherence to high operational standards;

·        Incident Management and vendor cases follow-up as part of Follow-the-Sun supporting efforts;

·        Fuel automation efforts to reduce manual operations and increase overall efficiency;

·        Be the main point of contact regarding feedback about vendor operation quality/reactivity;

·        Provide operational perspectives on all aspects of the service architecture and design to clients while providing strategic counsel, visibility and offering good service;

·        Represent the team in various regional or global meetings and processes, including but not limited to Change Approval Board and Communities, with a focus on synchronizing and aligning work on services with other regional counterparts;

·        Manage team growth and recruitment of new team members, while focusing on creating an environment built on trust, open communication, creativity and team spirit.

Qualifications

Training & Experience

·        BS Computer Science or other technical degree and/or related experience;

·       Minimum 5 years of system administration experience in large organization;

·        Minimum 2 years of technical management including team management.

·       Proven experience with operational implementations for any of these:

·       Directory & Authentication services (AD, DNS, DHCP, PKI, ADFS, Azure, MFA);

·       Messaging and Unified Communications ecosystems (Office 365, Exchange Servers, VoIP);

·       Windows/Linux OS, Software Deployment & Configuration, Licensing

·       Management (SCCM, Intune, Chef);

·       Familiarity with operational best practices for large scale web hosting environments;

·       Cloud computing familiarity will be a bonus.

 

Skills & Knowledge

 

·       Strong problem-solving skills and critical thinking skills allowing you to make decisions quickly in an environment where you’ll need to multitask and prioritize;

·        Ability to make complex information accessible to technical and non-technical audiences & all levels of management;

·       Strong knowledge of system administration principles;

·       Good understanding of automation tools and deployment principles (Ansible, CI/CD, etc.);

·       Knowledge of systems monitoring and availability software;

·       Have good interpersonal communication skills - Oral and Written Comprehension of English & Chinese.

About Ubisoft & Shanghai Studio:

Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 600+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.