上海招聘

WHAT YOU'LL NEED TO HAVE

• University degree (Logistics, Economics, Business Administration or related) or 1-2 years’ experience in the area of expertise  
• Retail/home furnishing/supply chain/customer service experience and interest
• Confident and clear communication on English both written and verbal
• Excellent computer skills and high proficiency on Microsoft Office  
• Proven analytical and numeric skills and ability to identify required actions
• Experience in problem solving and improving ways of working

YOUR RESPONSIBILITIES

•  Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process through securing the market setup for customer order flow from fulfilment units to customers.
•  Responsible for order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
• Responsible for COD systems including investigation and troubleshooting with IT Support.
• Responsible for the coordination and support of new fulfilment units connected to their orders (e.g. showrooms, rebuilds)
• Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Customer Order Team to secure continuous improvement.
• Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks.
• Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group
• Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions.
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the order management process across all touchpoints.

ABOUT THIS WORK AREA

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

 

宜家家居是来自瑞典的全球知名家居零售商， 宜家的愿景是为大众创造更美好的日常生活。从经典耐用的毕利书架，到美味可口的植物蛋白素肉丸，我们致力通过每一件产品和服务，为人们的生活带来积极影响，也正因如此，我们不断挑战自我，发掘更多可能。
我们有着许多雄心勃勃的目标，例如在市中心开设更多宜家商场，提供更经济实惠的产品，以及仅使用可再生和回收材料。这些目标的实现，离不开一群满怀热情的员工。宜家的每位员工都是推动我们实现目标的一份力量，每一个岗位都值得重视。
我们拥抱开放和尊重差异，并且坚信和而不同的价值。我们不仅仅安于现状，我们对一切新鲜事物保持好奇。因此，如果你不拘一格，敢于创新，你就是我们要寻找的理想人才。在这里，你可以享受犯错的乐趣，在工作的过程中学习和成长。