上海招聘

The Customer Advocacy Engineer (CAE) is aligned with Global Services & Support but works closely with Technical Support, Product Line Management, Hardware & Software Engineering and System Test with the goal to improve quality, serviceability and user experience by creating Serviceability Requirements which are formally reviewed, accepted and implemented in Infinera products. As part of the Customer Advocacy Engineering team you will also be responsible for chaperoning Serviceability Requirements using the Product Lifecycle Process from start through First Customer Ship (FCS) and eventually to General Availability (GA) of the complete product.

It is also the function of the CAE engineer to draw upon experience and collect feedback from Global Services & Support teams in various areas on further ways enhance product quality, serviceability and the user experience with Serviceability Requirements. Another role of the CAE engineer is also to help generate a customer test plan based on newly released software or hardware features and provide support for early customer trials, demonstrations and early field escalations that may arise after initial FCS release. During this period, CAE will monitor progress of customer issues and flag key items that should be corrected or properly documented by the GA release.

Essential Functions and Key Responsibilities:

• Generate and drive product Serviceability Requirements based on internal and external customer feedback using Product Lifecycle Process
• Act as a customer advocate in cross functional meetings to provide feedback with goal to enhance quality and user experience with Infinera products
• Provide initial escalation support for new Infinera Hardware & Software Releases from First Customer Ship (FCS) to General Availability (GA)
• Reproduce early field issues and assist with testing in the lab
• Must be able to work collaboratively cross functionally with different teams and regions
• Lead and assist in early product demos, lab and field trials where possible
• Maintain consistent product feedback loop with cross functional teams to provide enhanced quality and customer experience

Knowledge/Skills/Abilities Required:

• Prior experience with Long Haul and or Metro Optical Networks required
• Practical knowledge of Ethernet, DWDM, SONET/SDH and OTN network concepts & use cases
• Knowledge in TCP/IP networking, L2/L3 routing and switching
• Experience with optical test sets such as OTDR, OSA, BERT and optical power meters
• Experience with IP L2/L3 traffic generator and analyzer such as Spirent, IXIA, Agilent
• Hands-on testing experience with ROADM, EDFA, Raman amplifiers and coherent transponders
• Strong problem-solving skills, applicable to large and complex network scenarios
• Prior system test, QA experience, knowledge of product development lifecycle is a plus
• Detail oriented with excellent problem-solving skills, applicable to complex network scenarios
• Prior exposure to automation (Python/Perl), SDN, NetConf, SNMP, NMS/EMS, CLI is a plus
• Experience with creating Power Point presentations and Excel
• Candidate must possess excellent inter-personal, oral and written communication skills

Education Required:

Requires a Master’s Degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications or a related field and 5 years of experience in the job offered

Note: In lieu of a Master’s Degree and 5 years’ experience as stated, will accept a Bachelor’s degree (or foreign equivalent) and 8 years’ experience as stated.

Infinera（纳斯达克：INFN）是一家全球Top 5的智能网络方案供应商。公司总部位于美国加利福尼亚州硅谷，自2001年成立以来不断致力于为客户提供领先的技术、卓越的品质以及以客户为中心的高效服务。Infinera于2018年10月宣布收购Coriant，目前在全球已有超过3500名员工，业务范围涵盖接入网、城域交换及汇聚、数据中心互连、长距离传输及海底光传输领域。Infinera现为全球六大洲超过500家用户提供网络解决方案及设备，其中包括绝大部分世界主要网络运营商。
 
Infinera在中国
Infinera在上海的研发中心成立于2006年。作为Infinera在全球主要研发中心之一，上海专注于光网络及数据通信产品的研发。除研发以外，上海还有设有全球技术支持、采购等职能部门，同时Infinera在北京设有销售办事处。
 
公司官网：****************
公司地址（上海）：上海市浦东新区张江高科技园区亮景路232号2-4层
公司地址（北京）：北京市东城区东直门南大街1号来福士商务中心802室


Infinera (Nasdaq: INFN) is an industry-leading supplier of end-to-end intelligent networking solutions. Headquartered in Silicon Valley, California, USA, Infinera has been committed to providing our customers with innovative technology, world-class quality and customer-centric focus since our foundation in 2001. Infinera currently has more than 3,500 employees after the acquisition of Coriant in October 2018. We serve more than 500 customers worldwide across six continents, including most of the major tier 1 carriers and cable operators with our comprehensive solutions portfolio spanning access, metro switching and aggregation, data center interconnect (DCI), long-haul and subsea optical transport.
 
Infinera in China
As one of the major R&D centers of Infinera, Shanghai site was established in 2006 and is dedicated to develop optical transport and data center products. In addition to product development, we also have various business functions including global technical support and procurement in Shanghai and a sales office in Beijing.
 
Official Website: ****************
Company Address (Shanghai): 2-4F, No. 232 Liangjing Road, Zhangjiang Hi-Tech Park, Pudong New District, Shanghai
Company Address (Beijing): Room 802, Raffles City Business Center, 1 Dongzhimen South Street, Dongcheng District, Beijing