上海招聘

Job Objective

The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process.  The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.

Responsible for the order management process, which includes:

• Serve as prime contact for order related activities.

• Build and maintain business relationships with customers through multiple communication channels.

• Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.

• Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.

• Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.

• Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.

• Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.

• Facilitate actions between multiple departments to meet customer specific needs.

• Inform sales representatives of current customer activity and order statuses as appropriate.

• Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.

• Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.

• Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.

• Cross-train and provide backup for other customer service team associates as required.

• Manage customer invoice process, as needed.

• Participate in both internal and external order management audits.

QUALIFICATIONS

• Bachelor's degree or equivalent combination of education and experience.

• 1-2 years related experience with strong oral and written communication skills.

• Ability to work effectively in a fast paced, international, multicultural environment.

• Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.

• Customer oriented mind set.

• Ability to work well with others to accomplish common goals.

• Experience working with Microsoft Excel and Word.

• Must be fluent in English.

• SAP experience is a plus.
  

Headquarter is based in Columbus, Ohio. Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermoset technologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries.

We are pioneers of a higher chemistry. A chemistry designed to address the most pressing issues of our time. Forged from generations of invention and collaboration. Committed to safe manufacturing and community involvement. This powerful chemistry understands no boundaries, making it capable and responsible for shaping the future. This is the responsible path forward. This is what we call Responsible Chemistry.