上海招聘

Responsibilities



1. Response to client request online or any other support timely by Email or online chat way to make sure a high quality feedback received from client;

2. As the standard of the client service to figure out the issues from clients and deliver the best user experience;

3. Collect the request from the clients and could cross work with stakeholders like product team or technical team;

4. Improve our SOP and fix the FAQ necessity as request;

5. Any other task assigned from the client support team leader.



Job Requirements:



1. At least 1 year’s custom support working experience and financial or Block-chain industry would be a plus;

2. Bachelor degree or above;

3. Could communicate commercially in Oral English and writing Email or reply the messages in English fluently and have any English language certification would be a plus;

4. Kindly personality and warm-hearted and detail orientation;

5. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong team work spirit would be a plus.

年轻化成员，扁平化管理，国际化团队，无限零食软饮供应，定期活动及团建，独立健身房。