上海招聘

Our Exciting Opportunity

The IMS R&D organization System Test & Support (STS) in Shanghai is looking for skilled engineers with a genuine interest in providing high-quality technical support for our global customers. You will work with Technical Deployment Support (TDS) to give on-site and remote support to various IMS deployment project activities including demo, trial, and friendly user test.

Looking forward to your joining!

 

You will

• Deliver professional support towards our Customer Units and Customers.
• Handle and drive CSR’s (Customer Service Requests) from customers and drive customer issues to the solution.
• Perform troubleshooting in real customer network and lab.
• Handle emergency support on a roster.
• Seek deployment support assignments and work both remotely and on-site for various customer projects.
• Drive continuous improvements in products and processes.

• Bachelor's degree or above in Computer Science, Telecommunication, Information Technology or Electrical Engineering
• Experience and competence in the IMS domain. It is an advantage if you have competence in IS and TSP platforms. The experience with Cloud, CEE, VMware, and Redhat is also preferable.
• The ability to work in a team, take initiatives and connect with others. You also need to be self-confident and have a high level of accountability.
• The willingness to travel from time to time since you'll handle the customers all over the world.
• Strong English skills both written and orally since you will have a lot of interfaces within the Regions.
• The personality of self-motivation and service-minded since the quality of our work has a direct impact on customer happiness and perception of Ericsson as a professional company.

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。