上海招聘

Job responsibilities:

1. Manage and implement various trainings, activities and main topics of the operation department to ensure that the current and new employees meet the business development needs;

2. Cooperated with the project training and development department to implement the annual training plan for front-line customer service personnel and staff of various support departments;

3. Optimize the cost and quality of training for the operation department based on the business scope;

4. Manage and implement customer training plans for products and services to meet customer expectations and inspection standards;

5. Designed and lead various training courses for the management team;

6. Continuously develop and develop the training team to meet the changing and improving requirements of customers;

 

Job Requirements:

1. Bachelor degree or above, at least 5 years relevant training experience (banking or finance industry experience is preferred), relevant BPO industry background

2. Excellent communication skills with strong persuasiveness

3. Able to work under pressure and adapt to a fast-paced work environment

4. Good understanding of the various elements of training and management

5. Excellent English skills, good oral English, can be used as working language

 

  

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。