上海招聘

岗位职责:

You will be part of the support team for the retail management system of Decathlon Asia. You will work closely with multiple teams in Decathlon in order to ensure the support, stability, continuous improvement of the Solution. Main tasks / responsibilities:

Resolve tickets (incidents and change requests) as they arise and process them in a qualitative manner
Reproduce, diagnose and qualify problems
Take corrective actions, directly at my own level, or by alerting other teams whilst prioritising the more critical cases
Analyze root causes and follow-up until the problem is closed.
During incident resolution loop, communicate to users about impacts, workaround, resolution progress, root cause, and solution
Oversee incidents resolution (forecasting, priorities) with customer service in mind (reactivity, relevance, fulfilment of commitments)
Raise awareness and provide POs with guidance in terms of the improvements required to reduce the number of incidents and user requests
Participate in duty process
Produce documentation for solution operation and support, and communicate on its availability
Build a knowledge base using the resolutions of the most common incidents
Train and develop skills and autonomy in all the teams involved in incident resolution
Assess individual job skills and support process regularly
If necessary, produce training materials (provision of environments, documentation) and am involved in training user teams
Follow standard procedures for proper escalation of unresolved issues to the appropriate teams

任职资格:

Key skills:
Are a sports lover, even though you are not professional
Show team spirit, are a good communicator, listener and co-worker
Hold a Bachelor's degree in Computer Science or a related field
Are familiar with a database language
Linux shell commands basic and log Analysis skills
Basic understanding for REST API, postman experience is a plus
Have good communication skills (oral and written) in English
1+ year working experience in IT domain in retail industry, Retail ERP system support/operations is a plus

迪卡侬公司简介：
在迪卡侬，超过8万名员工在全产业链的岗位上努力工作，
致力于为全球40个国家，1300多家商场的当地运动爱好者提供出色的产品及服务，
我们尽全力，让***泛的大众，同怀运动愿望，共享运动欢益！
迪卡侬集团于1976年在法国创立，开创了把所有的运动汇集在一个商场内的销售概念。集团致力于大众运动领域，是全球体育用品的设计者和品牌的缔造者，同时也是运动用品的零售商，集团集运动用品研发、设计、品牌、生产、物流及全渠道零售为一体，目前在全球40个国家拥有1300多家商场，员工超过80000人，在中国截至2018年1月，已有266家商场遍布全国106座城市，同时电子商务业务已经覆盖390余个城市。

迪卡侬亚太技术与支持中心简介：
我们是迪卡侬亚太区技术与支持中心，
我们是一个130多人的团队，
我们为迪卡侬中国和亚洲其他国家提供专业的方案，服务和技术支持，业务覆盖工业生产，采购，全渠道零售以及供应链，
我们不断技术能力和项目能力，完善策略，优化流程， 提升客户满意度，
作为技术合作伙伴，我们是迪卡侬集团在数字化和平台转型中的核心推动者。

加入我们吧，一起实现迪卡侬的平台转型！


简历（中英文）发送到：
recruitment.edp@decathlon.com