上海招聘

岗位职责:

? Patient Surveys (inpatient). Perform daily inpatient roundings and hand out the surveys. Monthly data entry for in- and outpatient surveys.
? Deliver high quality service to patients. Ensure patient needs and reasonable requests are met.
? Meet and Greet new patients
? Accompany health check up patients
? Answer or transfer telephones and take messages.
? Help patient with appointments.
? Inform patient about packages, general vaccination information, promotions, facilities
? Pro actively handle and solve problems by coordinating with departments involved. Deal with comments and provide report to Patient Service Manager. Solicit assistance from Patient Service Manager if needed.
? Ensure comments are properly logged and followed-up upon, provide feedback to the patient.
? Seek opportunities to continuously improve patient services.
? Maintain good working relations with all departments.
? Manage physical environment (magazines, gifts, facilities, general environment)
? Handle special new born and delivery services (keep a regularly updated list, make announcements on the board, keep a regularly updated list of the footprint, distribute membership card information, handle photo taken etc.)
? Promote the hospital and its services.

任职资格:

? Good English language skills
? Excellent communication skills
? Be well organized and good at problem solving
? Microsoft and Excel etc. experience
? Good knowledge of hospital organization and daily operations
? Good knowledge of packages, promotions, facilities, general information about vaccinations
? Medical background is a plus
? Team player

上海和睦家医院于2004年12月1日开始营业。上海和睦家医院的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供全方位的医疗服务。
上海和睦家医院具有自己特定的建院目的，是一家获得JCI国际认证的综合性医院，拥有来自全球的高水平医务人员，同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室，可为患者提供门诊和住院服务，医院还配备有手术室、放射科、药房和化验室。
上海和睦家医院在选择具有国际背景的医生和本地医疗专家时，不仅考察其培训经历和专业知识是否卓越，还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。
上海和睦家医院是值得您信赖的健康伙伴！
地址：上海市长宁区平塘路699号 邮编：200336

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