上海招聘

Role Summary

  

The role of the Account Manager is part of the Payroll organization and is essentially to manage relationships and overall delivery accountability with existing clients. The goal will be to meet client needs to drive satisfaction, resulting in profitability of the account. AMs will work to streamline business operations and collaborate with Delivery Leaders to create a consistent client message. They will also be responsible to increase revenue size from their clients by introducing new products and service offerings.

  

  

AMs use their skills and experience to ensure that the company delivers the highest standards of service to clients. The successful individual should be able ensure continuity of the client experience as the client moves through the various phases of the client life cycle.

  

  

Core Outcome:

  

§  100% on target for meeting contractual SLAs

  

§  Profitability of the revenue relationship at a minimum of the commercials contracted

  

§  Costs of serving a client vs revenue is as per the resource assumptions at the sales stage

  

  

Responsibility Areas

  

  

Knowledge Management

  

§  Maintain extensive and specialized knowledge of Excelity Solutions, technology, services and clients in a fashion that enables quicker response to the similar set of questions

  

§  Ensures consistency of responses to Third Party Evaluator RFPs by referencing prior TPE responses

  

§  Leads domain questions for bidder meetings and vendor questions to the client

  

§  Coordinates with third parties involved in the response.

  

§  Owns domain follow ups from RFP

  

  

Commercial Structure

  

§  After implementation is the primary Commercial leader for all discussions with the client

  

§  Coordinates all future commercial actions internally as well as with third parties where we have an existing vendor relationship

  

  

Product Development                              

  

§  Supports Product Development strategy for new product development including delivery model input, RFP template responses, site visit materials, scoping questions, development of business cases, input on pricing, and support

  

§  Provides input to Product Development from clients and third party evaluators on the strengths and weaknesses of our solution and provides input on strategies for eliminating the weaknesses

  

  

Market Intelligence

  

§  Collects and communicates market intelligence on products/services and incorporates it into sales, solutioning and planning process and shares it with the Business, Leaders and the Delivery teams.

  

§  Validate our capabilities against market competitors, working with the BD Leader to draft competitive strategy and market share enhancement plans.

  

  

  

Job Qualifications

  

  

Formal Education & Certification

  

§  Bachelor's degree (with preferred emphasis in project management, business, or sales) or relevant work experience

  

§  HR BPO and sales knowledge preferred

  

  

Knowledge & Experience

  

§  Prefer subject matter knowledge in HR and Payroll

  

§  8+ years of relevant experience in a wide range of both client-facing and internally-facing roles.

  

§  Possess knowledge of BPO business and delivery models, as well as regulatory and compliance knowledge.

  

§  Highly desired experience in Technology based  Solution and Managed Services sales, Payroll Service Providers, HRMS or HRIS service providers

  

§  Understand the products and services provided by Excelity’s other lines of business and are able to integrate BPO's offer with those of other lines of business.

  

§  Demonstrated track record of applying domain expertise in both delivery and sales of large-scale services to clients

  

§  Ability to determine good business opportunities for the organization

  

§  Ability to structure and deliver integrated offers

  

§  Ability to communicate value

  

§  Proven experience in building and developing senior client relationships

  

§  Ability to apply the firm's positioning and brand strategy to all aspects of business development efforts

  

§  Experience in promoting a team environment while leading and participating in large services sales

  

§  Possess sales skills, have developed an extensive network throughout the business, and understand the "go-to-Market" strategies, specifically playing an integrator within their domain alignment

品丰（上海）信息科技有限公司于2015年4月起独立运作，目前隶属于Ceridian (US: CDAY)。作为人力资源服务外包行业的先驱以及最早提供多流程外包服务的供应商之一 , 我们为相对于竞争者来说更多的客户提供服务,并且在行业中获得较高的客户满意度。

我们的人力资源服务外包业务涵盖了包括福利在内的所有人力资源相关事务。我们为超过26个人力资源服务外包客户的在100多个国家的110多万员工提供服务,并通过全球800多名分处于6个全业务服务中心的经验丰富的同事来交付服务。通过融合我们丰富的经验、确实有效的交付模型和行业领先的工具及技术,我们形成了一个完整的客户体验。我们的人力资源服务外包业务是广泛的 , 包括结合了我们专用的人力资源工具,为所有人力资源项目提供了一个统一的切入点、客户体验和数据交互的平台。

联系我们，了解更多信息。

Pinfeng (Shanghai) Information Technology Co. Ltd.
Unit 03-06, 17F, Centro Building,568 Heng Feng Road,Shanghai,China