上海招聘

§  Act as the primary point of customer contact in assigned accounts §  Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import and export) processes. §  Manage customer relationship in assigned accounts. §  Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments. §  Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations. §  Review exception reports regularly, identify and resolve discrepancies.

§  Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes. §  Proactively ensure current pricing information is available for all shipments before making necessary bookings.