上海招聘

Company introduction

Welcome to the fascinating world of supply chain!  The regional distribution centre (RDC) in Shanghai is Atlas Copco’s main hub for spare parts and tools in Asia-Pacific.  We are a dynamic team that provides logistics services to three business areas within the Group.  Exceeding customers’ expectations with first class supply chain solutions is our mission to facilitate profitable sustainable business growth.

 

The RDC offers great local and international experiences in a fast-moving environment with plenty of interactions across all departments around the globe.  As such, you get excellent opportunities to develop your professional career with us.  We are looking forward to welcoming you onboard of our journey to become the best distribution centre in the world!

 

Job Description:

Customer Contact function:

1. The main responsibility to this position is follow up customer center (mainly brand portfolio orders in RDC and all related issues to the orders.
2. Contact with the customer centers, follow up the open orders, especially urgent or breakdown orders. Ensure the back order can be issued as soon as possible. And inform the updated status to internal customers in time.
3. Answer the Myquest ticket & e-mail from the customer centers and give feedback to internal customers in time.
4. Follow up the customer claim & return case and solve it to fulfill the customer requirement
5. Represent China Service Center to accept all logistics inquiries and claims from internal customers. Aim to improve the satisfaction of internal customers.
6. Pass the logistics requirement from internal customers to the corresponding teams in China Service Center and follow up the request to guarantee it is handled efficiently.
7. As the member in the team, able to give the necessary training & instructions to other team members.
8. Coordination the team leader to finish the tasks if any requirement
9. Other tasks are required if needed

 

Requirement:

1. Bachelor degree or the same educational background
2. Experience to the international trade & inspection is a plus
3. Good computer skills (MS Excel), preferably with experience of using SAP.
4. Good communicate skills and with strong responsibility and teamwork spirit.
5. Good command of English both in writing and speaking.
6. Good positive attitude towards learning & team work

The Asia-Pacific Regional Distribution Centre in Shanghai is a fast growing organization with 80 employees, serving several divisions of the Compressor Technique, Industrial Technique and Power Technique Business Areas. With the recent development into a regional hub for spare parts, our organization delivers over 30,000 customer order lines a month throughout China and Asia-Pacific for 10 different brands within the Atlas Copco Group. The main operational activities are: warehousing, inventory planning and shipping, supported by strong purchasing, finance, IT, SHEQ and HR departments.