上海招聘

Sales Administrative Support:

PRICING AND CONTRACTS  

?Manage price spreadsheets, update contract/formula-based pricing. Manage price exceptions, changes and increases; manage price inquiries for spot or small volume customers.

?Send price change notification letters to customers (Monthly/Quarterly/Special/List).

?Execute rebate clauses to ensure accruals and payments are being made according to contract terms.  

?Interface with Customer Service in case of discrepancies between order and quotation, assist in resolving pricing blocks 

FORECASTING

?Update monthly forecast for sales team and adhere to published SIOP/Demand Planning calendar.

?Facilitate monthly forecasting reviews with each member of the sales team to ensure most accurate forecast possible is obtained via a balance of customer feedback and statistical analytics

CUSTOMER INQUIRIES/SALES CALL SUPPORT

?Research the customers for pertinent information to support the Account Manager prior to sales calls.

?Assist in assembling and submitting documentation to customers (TDS, MSDS, product specs, ISO-certificates, etc.).  

?Follow-up on Internet and phone inquiries, routing to appropriate member of sales team or channel partner.

?Coordinate completion of customer questionnaires (interdepartmental, regulatory, customer/supplier set-up, etc.) in an accurate and timely manner.

?Enter and manage customer Quality Complaints throughout internal resolution process, support sales team in customer communication of root cause/countermeasures.

?Aid sales team in determining available inventory for fulfillment of unforecasted orders.  

DATA, SYSTEMS & PROCESSES

?Assist sales team in use of SFDC (i.e. contact/account/opportunity/call report creation).

?Create and maintain sales data in internal systems (account assignments, new customer set up, new products, new bill to/ship to).

?Collect data from Product Managers/SBU leaders for RFQ-related documents.

?Interface with logistics to obtain freight quotations, check discrepancies, coordinate freight costs in contracts/ price lists.

?Update customer-specific data and help track customer KPIs as requested.

?Assist sales team in collection of past dues as necessary. 

?Provide general administrative support to the sales team as needed but not limited to the scope above. 

Customer Notifications

?Manage communications to customers as required/requested (i.e. plant shutdown notices, campaigning of batches, technical changes, changes in shipping procedures, discontinued products and classification changes, environmental changes).

?Manage daily communications with internal and external customers.

圣莱科特国际集团(SI Group)是全球领先的功能添加剂、工艺解决方案、医药和化学中间体的开发商和制造商，在塑料、油田、橡胶等领域拥有强大的市场地位、燃料和润滑油、活性药物成分和工业树脂行业。圣莱科特国际集团的解决方案对无数工业和消费品的质量和性能至关重要。总部位于美国纽约州Schenectady的圣莱科特国际集团在五大洲拥有30多家制造工厂，年销售额约20亿美元，在全球拥有3000多名员工。圣莱科特国际集团是SK Capital Partners的一家投资组合公司。2018年，圣莱科特国际集团获得了Ecovadis颁发的第三个企业社会责任银奖，在全球45000多家公司中排名前7%。物蕴于斯是圣莱科特国际集团核心价值的体现。有关更多信息，请访问****************。
SI Group is a leading global developer and manufacturer of performance additives, process solutions, pharmaceuticals and chemical intermediates, with strong market positions in the plastics, oilfield, rubber,
fuels & lubricants, active pharmaceutical ingredients and industrial resins industries. SI Group solutions are critical to the quality and performance of countless industrial and consumer goods. Headquartered in Schenectady, New York, SI Group operates more than 30 manufacturing facilities on five continents with approximately $2 billion in annual sales, and more than 3,000 employees worldwide. SI Group is a portfolio company of SK Capital Partners. In 2018, SI Group received its third silver award for corporate social responsibility by EcoVadis, and is ranked among the top seven percent of more than 45,000 worldwide companies. SI Group is The Substance Inside.
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