上海招聘

  Mission of the role  

The mission of the IT Support Officer is to provide the technical IT support for end-users on-site and remote and be the reference for implementation of local value-added projects that require first-hand involvement from IT. The ideal candidate should possess extensive knowledge of network mantainence and advanced industry knowledge to keep us on the cutting edge. The ideal candidate will have immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth in Asia Pacific.

  

 

  Reporting Line  

The IT Support Officer will report directly to the Asia-Pacific Regional IT Manager.

  

 

  Main accountabilities  

The IT Support Officer ensures the following accountabilities:

    

Ensure the availability of a front-office for IT support activities during the agreed business hours

  

Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available and up-to-date

  

Supports the Regional IT Manager in major IT projects, including but not limited to system updates/upgrades, office moves, server migrations, infrastructure improvements

  

Supports the Regional IT Manager in value-added business projects

  

Actively supports the Regional IT Manager:

  

• Front-office activities (call, chat, …) including analysis, resolution and clear communication to end-users
• Deliver technical support for all endpoint equipment and on-premise services (e.g. deployment of new desktops/laptops, troubleshoot network connectivity issues)
• Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established
• Troubleshoot complex issues prior to handover to 3rd line support

  

Proactively develop and promote end-user documentation or self-service options towards end-users

  

Supports the Regional IT Manager in developing and implementing best practice guides for the Asia-Pacific region

   The Ideal Candidate  

We are looking for a proactive individual who is ready to work in an international rapidly changing and challenging environment, one who is passionate about IT, with the following experience, educational background and interpersonal skills:

  

• Bachelor’s degree (or higher) in Technology or Computer Science
• 3 to 5 years of relevant experience in IT support/management
• Strong organisation skills and are able to work autonomously
• Customer oriented with a problem-solving attitude
• Excellent stakeholders management capabilities
• Excellent communication skills towards end-users

    

Strong sense of ownership and drive (problem solver, self-starter with a bias for prompt action and removing roadblocks, accountable to get things done in a timely manner)

  

Experience working with

  

• Microsoft operating systems (Windows 10, Windows Server 2012 R2 and later)
• (Azure) Active Directory
• Microsoft Exchange (Online) – configuration/administration
• Office/Microsoft 365 (administration)

  

Experience with procurement/deployment/management/troubleshooting of end-user hardware (laptop / desktop / multifunction printer-scanner)

  

Experience with installation/configuration/troubleshooting of network connections/communication equipment (router, switch, access point) and services (firewall, VPN, internet, WiFi, telephony)

  

Affinity with supporting business processes

  

Experience in IT merger integration is a plus

  

Comfortable working in an international environment

  

Excellent proficiency in English, both written and verbal

      

The requirements of the job will develop and change due to the needs of the business and the employee will be expected to adapt to these changes. This list is not absolute and the employee will be expected to carry out any tasks and duties for which he/she is trained.

  

阿泽雷斯是欧洲领先的特种化学品分销商，也是全球五大化学品分销商之一。自从90年代以来，阿泽雷斯就从中国采购特种化学品、活性医药原料和食品添加剂，与中国的特种化学品、精细化工和生物化工产业有着很好的对接。目前在上海和广州设有办事处。考虑到公司在中国的规模、成长，还有中国经济的快速增长，阿泽雷斯做出了战略上的决定，将公司的亚太总部设在上海。随着高附加值的增值产品、环境保护和服务业在中国的发展，阿泽雷斯看到了引进特种化学品分销这样一个窗口。它打算投资建立和发展成一个全国性的销售网络，为快速成长中的中国民营企业带来高品质的特种化学品和最新的应用程序。阿泽雷斯相信，一定能为食品与健康、个人护理、制药和涂料行业中年轻的中国企业在竞争力发展上，带来重大的贡献。
因此，我们在寻找年轻、有志向、富有企业家精神，并且又具有扎实的技术教育和实践经验的人士，可以为我们分享其创造价值和成长的过程。