上海 [切换城市] 上海招聘上海物流/仓储招聘上海货运代理招聘

客服专员

哥兰比亚营养品有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:快速消费品(食品、饮料、化妆品)

职位信息

  • 发布日期:2020-11-18
  • 工作地点:上海-黄浦区
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:0.7-1.2万/月
  • 职位类别:客服专员/助理  货运代理

职位描述


JOB SUMMARY

Supports and works effectively with Customer Service, Finance, Sales, Quality Assurance, and other Supply Chain departments in efforts to drive improved service to our customers. Complete inquiries from the internal and external customers. Must work independently, relying on oral and/or written instruction. Complete all required requirements in a timely manner. Proactively make suggestions for improvement to processes that will benefit Glanbia Nutritionals and our customers.


ESSENTIAL FUNCTIONS

You are responsible for below duties but not limit,


Master data:


  • Work with new customers to complete the credit application, gather customer details and requirements (Spec. included), and follow proper procedures to load the data right the first time into SAP, include but not limit with E-Form application. Supporting sales organizations GNCH, GNLS, GNJP, CSIN, GNSP and GNUS.

  • Collaborate with Quality and PSM to create, maintain, and ensure accuracy of customer specific (include MRSL), and Customer Specifications as requested by customers (GNCH, GNLS, GNJP, CSIN, GNSP and GNUS)

  • Performs changes to master data following established process including but not limited to create, change, extend, block/unblock, active/deactivate or otherwise modify master data.

  • Responsible for the maintenance/governance of customer data in SAP/PDM to include partner records, customer listings/exclusions, outputs and other master data elements, and meet key metrics for customer master data.

  • Work with Sales to get defined pricing from quotation App into SAP to include contracts.

  • Set up and maintain Aspac HUB which stored product doc. for GNCH, GNLS, GNJP, CSIN, GNSP and GNUS.

  • Customer requests monitoring to make sure no in progress request older than 4 months.

  • Research issues and work with the Customer Service Manager to implement procedural changes of master data as required.

  • Generate SAP, CRM or BO reports as required.

    Miscellaneous:

  • Research issues and work with the Customer Service Manager to implement procedural changes as required.

  • Project a positive, professional, proactive and knowledgeable image to Glanbia customers, which reflects Glanbia’s commitment to increased customer support and satisfaction.

  • Perform other duties as assigned.

Additional Functions


  • Ability to effectively present information to co-workers and management.

  • Proficient personal computer skills.

  • Ability to work with mathematical concepts.

  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor

  • Participate in proactive team efforts to achieve departmental and company goals.

Qualifications
· Requires an Bachelor’s Degree or a minimum of 2 years’ experience in Customer Service.
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to compute rate, ratio, and percent and to create and interpret bar graphs.
· SAP experience preferred.
· Intermediate personal computer skills, including Microsoft Outlook, Excel, Word, Power Point, etc.
· Must be able to prioritize, organize, delegate assignments, and work independently.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

·           Ability to interpret a variety of instructions furnished in   written, oral, diagram, or schedule form.         

Typical Environmental Conditions

  • Works in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Travel Requirements
  • Very infrequent overnight travel (up to 5%) by land and/or air.


公司介绍

哥兰比亚营养有限公司隶属于哥兰比亚集团,其宗旨是开发以科学为基础的营养方案。 通过提供有效验证的成分和量身订制的方案来迎合不断演化发展的市场需求,丰富的经验、全球网络、深厚的研发基础使其成为多种行业的理想合作伙伴。包括功能性食品,婴儿营养,临床营养,营养补充剂和加工食品。

2005年5月爱尔兰哥兰比亚营养有限公司上海代表处成立, 为了更好的帮助和理解中国生产企业和用户的需要, 2006年12月,哥兰比亚营养品(苏州)有限公司成立,总投资额1300万美元,注册资本625万美元。苏州工厂厂区占地面积为15000平米,已于2007年10月竣工,现已投入生产,设计年产能为5000吨。拥有德国进口全套先进设备、最先进的条形编码系统、国外引进的检测设备及优秀的国际化专业工作团队,目前苏州工厂有员工56人。主要进行婴儿、老年用的维生素及矿物质营养补充剂的生产,产品主要销往新加坡、日本、印尼、澳大利亚、马来西亚等。

哥兰比亚营养品(苏州)有限公司致力于提供以科学为基础的营养方案,特别专长于复合维生素与矿物质方案,以及营养产品和方案的度身设计和生产加工。我们的产品享有很大的市场份额,中国工厂主要是为了满足亚洲市场的需求。在我们先进的生产基地,我们有着世界级的生产设备及优秀的研发人员。随着人类对健康问题的日益重视,我们的产品将会迎来极好的市场前景。

Glanbia plc is a global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes. Our products are sold in over 130 countries worldwide and we employ over 5,000 people across 29 countries. Our shares are listed on the Irish and London stock exchanges (symbol: GLB).

联系方式

  • 公司地址:地址:span延安东路550号906