上海招聘

Qualification:
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Typically more than 6 years of relevant experience
Excellent written and verbal communication skills in Japanese & English
Fluent spoken English highly preferred
Relevant Experiences and Skills:
Excellent persuasive communication and presentation skills
Excellent skill in SR processing, escalation, and other OSS internal procedures
Ability to coordinate the resolution of escalated or high priority customer issues
Programming language skill (C/C++, Java)
Knowledge of OS and networking technology (Unix or Linux, TCP/IP)
Strong knowledge on Oracle database, RAC(Real Application Cluster) and relevant third party products

Responsibilities:
Key role:
The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer "end to end" throughout engagement
Duties:
·Delivers proactive or reactive customer services defined in GCS service offerings
·Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication
·Gets involved in any escalated SR that might impact customer's environment
·Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary
·Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System.
·Effectively and accurately communicates complex, technical topics to customers
·Works with members of global team on a regular basis to achieve team results

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn