上海招聘

Primary Focus:
Strategic technical support to assure the highest level of customer satisfaction. Serves as a highly knowledgeable technical resource to assure ongoing transfer of product/platform knowledge to customers and other engineers. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
Distinguishing Characteristics:
The Principal Support Engineer is an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. In-depth support is also provided by electronic means. The Principal Support Engineer performs the assigned duties with a high level of autonomy and reports to management on technical task progress.
Example of Duties:
· Resolves very complex or previously unknown problems requiring high level technical expertise and business acumen
· Serves as situation manager on highly sensitive proactive and reactive customer issues
· Creates/utilizes automated technical instrumentation to diagnose, document, and resolve customer issues.
· Responsible for backlog management, including opened and closed SR reviews
· Consults with customers on complex use of Oracle products
· Consults with management in directing resolution of critical customer situations
· Participates on a Problem Avoidance Architecture (PAA) team as an Analysis and/or Content member
· Provides feedback to improve product quality/functionality (i.e., Problem Avoidance Architecture (PAA)), instrumentation and/or writes scripts (i.e., remote diagnostic agent (RDA), etc.)
· Interacts with development on a conceptual and advanced troubleshooting level
· Develops RAS (reliability, availability, serviceability) requirements with/for development
· Achieves knowledge transfer with teammates through: Development and Delivery of Formal Team Training sessions/Brown Bags, Formal Mentoring, Creation/Review of Knowledge Respository Articles
· Promotes the technical and professional development of others. Is a mentor to senior engineers
· Participates in Beta programs
· Participates in product/platform regression testing
· Analyzes work load, determines best practices and implements changes to improve productivity
· May interface with Global or Regional Planners for support readiness



Qualifications:
Degree Level & Equivalent Measures:
· Technical degree i.e., BS Computer Science/Management Information Systems/Science /Engineering/ Math/Physics/Chemistry OR proven relevant years professional/ technical experience (preferably Oracle) would take the place of a degree OR (for Applications) functional (e.g., BA finance) degree with higher level technical degree/appropriate work experience OR (for Applications) proven professional/ technical experience i.e., demonstrates an understanding of Applications at a functional and technical level, (preferably Oracle). At this level relevant experience has a higher weighting than degree.
· Accredited university; minimum 3.0 overall GPA
Experience:
Technical
· Greater than 7 years experience for Core; greater than 8 years for Apps
· Work experience with Oracle and non-Oracle products and technologies including: Database Technologies, Internet Technologies, Rapid Application Development (RAD) Tools, Operating Systems, Programming Languages, ERP and CRM systems. Experience in Beta Testing New Product Rollout and Content Generation.
Functional (for Applications)
· At this level candidates need applications technical knowledge but also a depth of technical knowledge to include Unix, NT, relational and hierarchical database, languages (i.e., C++, Java, SQL, etc.)
Personal Attributes:
· Proactive
· Problem Solving/Analytical Skills
· Effective Communication (verbal and written)
· Focus on Relationships (internal and external)
· Influencing/Negotiating
· Teamwork
· Results Focused
· Escalations Management
· Expertise (maintaining professional in own discipline)
· Enthusiasm
· Flexibility
· Organizational Skills
· Coaching/Knowledge Transfer Ability
· Writing Technical Bulletins
· Developing Articles for Publications
· Teaching Technical Courses

Pls send your resume to ling.sun@oracle.com (Ms Selina Sun);

请关注我的新浪微博招聘http://weibo.com/selinaoraclejob/profile;

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn